You can correct this error by launching File Manager. This will force Windows to create the WINFILE.INI file that Setup Monitor is looking for.

This problem is also resolved by upgrading to the most recent version of UnInstaller 16-bit 3.00.24. You can download the update U3PTCH.EXE from our Web site.

When I delete an application, why do I get "No Matching Files" error?
To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

I keep getting a "Subscript out of range error". What can I do to resolve this?
To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

I get the message "Unsupported version of FILOG.COM" . How to I get rid of this message?
The older versions of UnInstaller 3 loaded a FILOG.COM file in the CONFIG.SYS file. To get rid of the message, update to the latest version of UnInstaller 3.

To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

After you have updated to the most recent version, you need to REM out the FILOG.COM line in your CONFIG.SYS file and delete the FILOG.COM file located in the root directory of your hard drive.

To REM out the FILOG.COM line:

1. Change to the root directory of your hard drive (this is usually C:\).
2. Type "edit config.sys" (without the quotes) and hit the Enter key.
3. Use your down arrow key or mouse if it is active in DOS, to get to the line with FILOG.COM in it.
4. Type "REM" (without the quotes) and touch the spacebar once.
5. Hold down the Alt key and tap 'F'.
6. Hit the letter "X".
7. Answer Yes to save the changes.

When I try to activate Transport on my target machine, why do I keep getting the message "Please insert Disk 1" over and over?
This will only happen on earlier version of UnInstaller 3 when you initiate the Transport to Drive A and then activate the Transport on the target machine from Drive B.

To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

To resolve this problem while you are waiting for the update, you can edit the .UTR file on the floppy disk.

To edit the .UTR file:

1. Insert the floppy disk in the drive.
2. Open Microsoft Notepad or another text editor and open the .UTR file on the floppy disk.
3. When you open the .UTR file, the following text will display:

A:\T1234567.001 (or a similar file name) Redirection File

4. Change the letter "A" to "B" (without the quotes).
5. Save the file and the changes.
6. Activate the Transport on the target machine.

I get the error message "Stack fault error in module VBRUN300.DLL ". What can I do to resolve this?
To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

What causes the error "Error 5: Failure in date to integer conversion"?
An incorrect time/date setting in the Control Panel would give this error message.

To fix this:

1. Open the Control Panel window.
2. Double-click on the Date/Time icon.
3. Check all the date and time settings. Make sure the year is properly set to the current year.
4. Select OK.
5. Go back into UnInstaller. Once the incorrect date setting is corrected, the error message should not display.

If you continue to get the same error message, you need to edit your WIN.INI file and remove the [Intl] section.

How to edit the WIN.INI file:

1. First, make a backup of your WIN.INI to a floppy disk or to another directory. Then,
2. Open NotePad.
3. Open the file C:\WINDOWS\WIN.INI. (The path to your Windows directory may be different.
4. Select Search/Find.
5. Type "Intl" (without quotes) in the edit box.
6. When the [Intl] section is located, Cancel the Search dialog box.
7. Shade the entire [Intl] section and delete it the section.
8. Select File/Exit and save the changes.
9. Load UnInstaller again. You will get the message "UnInstaller has detected an error in your WIN.INI
International Date Setting. Would you like to correct it?" Answer Yes. (UnInstaller will recreate a part of the [Intl] section in your WIN.INI file.) You should not get the Error 5 message again.

What error messages are resolved with the latest version of UnInstaller 16-bit?
If you are getting any of the error messages listed below, you need to update to the most recent version of UnInstaller 16-bit (3.00.24). To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

Errors:

"Illegal function call" when running SmartLinks

"Stack Fault error" in module VBRUN300.DLL"

"GPF in module VBRUN300.DLL"

"Unsupported version of filog.com"

"Subscript out of range"

"No matching files" when deleting an application

"No resume"

"GPF in module pmsentry.exe"

"Insufficient memory to run this application" during installation

Why do the files which I have deleted still show up in Duplicate File Finder?
Find the file named UNI3DUPE.DTB. It will be found in the UNI3 directory. Delete the file and regenerate the Duplicate File Finder list. The deleted files will not show up after this is done.

This problem is also resolved by upgrading to the most recent version of UnInstaller 16-bit, 3.00.24.

To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

I get the message "Your Windows Shell is Not Responding to the DDE Request" . How to I get rid of this message?
This message will display when your system is running low on resources.

To get past the message:

1. Close UnInstaller.
2. Close down any other applications you have running.
3. Check your system's configuration to be certain it is taking advantage of all available resources. (Please refer to your operating system documentation for further guidance in optimizing your particular system's configuration.)
4. Load UnInstaller only and select the UnInstaller operation you were selecting before the error message displayed.
If you get this error message when you are running Windows 95, restart your computer in Safe Mode and retry the UnInstaller operation.

1. Restart your system.
2. When the system is starting and displays "Starting Windows 95", press the F8 key.

Starting in Safe Mode loads only the mouse, keyboard, and standard VGA device drivers which helps to isolate the memory problem.

I get the message "Divide by Zero" or "Overflow". How to I get rid of this message?

To resolve this problem, update to UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web site.

You also need to add the following line to the [386Enh] section of your SYSTEM.INI file if it does not exist:

EMMExclude=A000-EFFF (0 is a zero.)

To add the line to your SYSTEM.INI file:

1. From Notepad open C:\WINDOWS\SYSTEM.INI. (The path to your Windows directory may be something different.)
2. Select Search/Find.
3. Type 386Enh in the edit box and choose the Find Next button.
4. When the [386Enh] section is located, choose the Cancel button in the Find dialog box.
5. Use your Down arrow to place your insertion point after the last line in the [386Enh] section.
6. Place the insertion point at the end of the last line and hit your Enter key.
7. Type EMMEXclude=A000-EFFF (These are zeroes.)
8. Select File/Exit and choose Yes to save the changes.
9. Reboot your machine and load up UnInstaller again.