expand a:\comctl32.ox_ c:\windows\system\comctl32.ocx

Then hit enter and you should see a message similar to this:

Input file 'comctl32.oc_' already in expanded format.
COMCTL32.OC_ -> C:\WINDOWS\SYSTEM\COMCTL32.OCX
1 file expanded

Next you should shutdown and restart the computer, then run UnInstaller again.

What causes the error "Error 13: Failure in date to integer conversion"? The error may read as Error 6 as well.
An incorrect time/date setting in the Control Panel would give this error message.
To fix this: 1) Open the Control Panel window.
2) Double-click on the Date/Time icon.
3) Check all the date and time settings. Make sure the year is properly set.
4) Select OK.
5) Double-click on the Regional Settings icon.
6) Select the Date tab.
7) Change the Short date style to another selection.
8) Choose the Apply button.
9) Go back to the Short date style and change it back to the original selection (if you so desire).
10) Choose OK.
11) Open UnInstaller again. The message should not display.
Once the incorrect setting is corrected, the error message will not display.

Whenever I click on the Remove button in Duplicate File Finder, I get the error "Run-time error 91". How do I fix this?
This problem is resolved by updating to the latest version of UnInstaller 32-bit version. You can download the 3.50.04 update patch from our UnInstaller Support section.

How do I archive (or backup) files I deleted from Windows cleanup? In UnInstaller 16-bit, there was a Mark to Archive button I could select.
With UnInstaller 32-bit, the Windows Cleanup archive (backup) function is located under File/Preferences/Backup. The default is set to enable backup for Delete, Duplicate File Finder, and Windows Cleanup. As long as the option is selected, UnInstaller 32-bit will automatically make backups of any files you delete using Windows Cleanup.

How do I select more than one file at a time to delete under Windows Cleanup and Duplicate File Finder?
UnInstaller 32-bit uses the Microsoft Windows conventions for selecting files.

If you want to select a group of contiguous files (all files in a selected group listing), select the first file in the group with your mouse, hold down the SHIFT key and select the last file in the group with your mouse. Notice how all the files in the group are selected. If you select the delete button, all the files in the selected group will be deleted. We recommend you use caution when selecting files in this way so that you do not inadvertantly delete any files you may need. For example, if you use HELP files, then you would not want to select all HELP files for deletion. They are safe to delete, however, if you use them you would not want to remove them.

To delete non-contiguous files (files that are not listed one after the other), hold down the CONTROL key and with your mouse, select each of the files you wish to delete. After reviewing your selection, select the delete icon.

How do I delete files from Orphan Finder in UnInstaller 32-bit?
In the Orphan Finder module of UnInstaller 32-bit, a significant change has been made in functionality. Orphan Finder is now designed solely to reconnect orphaned EXEcutables to the desktop. The new listing also eliminates the potential risks involved in deleting files whose specific purpose is unclear. Another aspect of this change is the new reduced time required to build the Orphan Finder database.

If you still desire to add the delete capability back into Orphan Finder, follow these steps: 1) Using Windows 95's Registry Editor, locate the key: HKey_Current_User\Software\MicroHelp\UnInstaller\3.5\Options.
2) In the right window of the Registry Editor, right-click the mouse, select New, and select String Value.
3) Type the word PowerOrphans in the box.
4) Highlight the word PowerOrphans,right-click the mouse, and select Modify.
5) Type the number 1 as the Value data.
6) Exit the Registry Editor and restart Windows so the changes are incorporated.

After exiting the Registry Editor and restarting Windows, you should find in UnInstaller that both 16bit and 32bit DLLs are included in the Orphan Finder listing as well as the delete capability.

NOTE: Enabling this feature WILL increase the time required to build the orphans database.

Can I use a tape drive for transporting?
Using a tape drive for transporting will not work unless you have a device driver loaded that lets you access it as a normal drive. Check your tape drive documentation for device driver references.

When I try to view a file from Duplicate File Finder or Orphan Finder, I get a message that I need the Quick View viewer. Where do I get this?
Windows 95 provides over 30 file viewers (called the Quick View viewers) that are available to any Windows 95 application. UnInstaller takes advantage of these viewers and allows you to view the contents of almost every file on your system. Unfortunately, Windows 95 does not install the Quick View viewers as part of a standard installation

Quick View is installed from the Microsoft Windows Setup. If you are getting an error message regarding Quick View, then Quick View may not have been installed properly.

To install Quick View, you will need the CD-ROM version of Microsoft Windows. 1) Open Control Panel.
2) Open Add/Remove Programs.
3) Select the Windows Setup tab.
4) Double-click on Accessories.
5) Scroll down the list until you see Quick View. Select Quick View by placing an X in the box.
6) Click on OK. Click on OK again.

Quick View will now be installed on your system in your Windows System directory. The file is named QUIKVIEW.EXE.

If you do not have the CD-ROM version of Microsoft Windows, you can download the self-extracting file QUIKVU.EXE from the following location:

Microsoft's Web site at http://www.microsoft.com/windows/software/cdextras.htm

UnInstaller will also use Inso's Quick View Plus as a viewer.

Will UnInstaller 32-bit operate under Windows NT?
The 3.51 version of Windows NT is not compatible with the graphical user interface of Windows 95. UnInstaller 32-bit was designed for the Windows 95 environment and, therefore, will not operate under the 3.51 version of Windows NT.

What is NetDecoy?
NetDecoy enables you to delete server-based applications and all related files on users' local drives without having to visit each workstation.

When you delete a network application, the NetDecoy you create will only run the version of UnInstaller that created it. You cannot delete a program with UnInstaller 3.0 and then use UnInstaller 3.5 to clean up the workstation (or vice versa). For example, if you deleted an application and created a NetDecoy with UnInstaller 3.0, you cannot run UnInstaller 3.5 from that NetDecoy.

Because Windows 95 (unlike Windows 3.1) requires supporting DLLs be registered on each workstation, UnInstaller 3.5 must be installed on the workstation for NetDecoy 3.5 to work properly. If UnInstaller is not installed on the workstation, NetDecoy will most likely fail.

• If you are deleting a 16-bit application, you should use UnInstaller 16-bit. This will allow users who are running Windows 3.1 to clean up local files associated with the application by invoking UnInstaller from Networks from their workstations using NetDecoy. UnInstaller does not need to be installed on each workstation.
• If you are deleting a 32-bit application, you should use UnInstaller 32-bit. Users who are running Windows 95 and have UnInstaller 3.5 installed on their workstation will be able to clean up local files associated with the application using NetDecoy.

To Delete a network application using NetDecoy: 1. Select the application to Delete. Press the Analyze button to analyze the application.
2. In the last line in the Advanced tab list box, check the option to create a NetDecoy. This writes a "decoy" copy of UnInstaller over the original program filename.
3. When you are prompted, enter the message you want users to see when they try to run the application.
4. When users try to run the application, your message informs them that the application has been deleted off the server. UnInstaller for Networks offers to remove any local files associated with the application from the user's system.
5. If the user selects "OK", UnInstaller for Networks is invoked, scans the system and automatically selects the files associated with the application. Data files are not automatically selected.
6. The user clicks on the Delete button to remove the selected files. The user is then returned to the Windows 95 desktop.

When I deleted my application, I noticed that while most of the program files were removed there were some remaining files. I installed the application using Setup Monitor. Why did this happen?
When using the Setup Monitor feature to track an installation, results may be less complete if the application already resides in whole or in part on the system. Some installation programs will not overwrite files already found on a system. In this circumstance, files cannot be noted by the monitoring process and may be missed in a de-installation process.

Some applications, upon completion of their installation, require a restart of Windows and/or the system itself. Again, this may have less-than-complete results from UnInstaller's Setup Monitor, particularly if the application's installation process relies on running anything from DOS before the installation completes.

What is the difference between the File/Preferences/SmartLinks options, Limited SmartLinks and Complete SmartLinks?
The Complete SmartLinks option will make the scanning processing longer, however, it will perform a more complete scan of all the program files on your hard drive. It scans through application INI files and performs extended path searches in an attempt to find associated files. While this operation does take longer to perform, it is the recommended option for ensuring the ultimate in safety.

The Limited SmartLinks option performs a very fast scan on EXE and DLL files only. This option should only be used with applications that have a very basic configuration.

What are the differences between UnInstaller 16-bit and UnInstaller 32-bit?
The main difference between UnInstaller 16-bit and UnInstaller 32-bit is that UnInstaller 32-bit was designed specifically to run under Windows 95. While UnInstaller 16-bit will work under Windows 95, it does not take full advantage of the Windows 95 environment, such as supporting long filenames.

Other differences:

Preferences:
UnInstaller 32-bit has another Preference tab to run a Limited or Complete SmartLinks operation.
UnInstaller 16-bit runs a Complete SmartLinks operation by default.

UnInstaller 32-bit's 3 Backup options are: Delete, Duplicate File Finder, and Windows Cleanup.
UnInstaller 16-bit's 3 Backup options are: Delete, Duplicate File Finder, and Orphan Finder.

UnInstaller 32-bit does not have the option under Preferences/View/Confirmations for Orphan Finder.
UnInstaller 16-bit has the option to display confirm deletion messages under Preferences/View/Confirmations for Orphan Finder.

Cleanup:
UnInstaller 32-bit Cleanup/Duplicate File Finder has a File Mask tab, has a radio button for "likely duplicates" and accepts wild cards.
UnInstaller 16-bit Cleanup/Duplicate File Finder has a File Extension tab, has a radio button for "all files" and does not accept wild cards.

UnInstaller 32-bit Cleanup/Orphan Finder displays 16-bit and 32-bit EXE files. Cannot delete orphan files from UnInstaller 32-bit without Orphans.reg patch (found on web site).
UnInstaller 16-bit Cleanup/Orphan Finder displays 16-bit EXE and DLL files and allows you delete orphan files.

Removing Uninstaller:
UnInstaller 16-bit has an icon you can select which will delete the program.
To uninstall UnInstaller 32-bit, you would use the Add/Remove feature under Control Panel.

When I select an icon, sometimes I am presented with a dialog box which tells me that my selection contains a command line option and prompts me to select the Data File or Main Application. Which do I choose?
It depends. For example, you will be presented with this dialog box, at times, with a help file or a readme file. You will most likely want to choose the data file because the main application would be either the Windows Help Engine, used by many other help files, or a standard text editor such as Notepad.

Suppose you have selected an application such as Word, and it includes a command line option to call up a certain file when you open the application such as C:\Winword\Winword.exe letter.doc. It is probable that you will want to choose the main application since you selected this icon. You will be presented with an opportunity to deselect data files at a later point in the process.

Note: Pay close attention to what you have chosen in this dialog in case you selected an icon in error.