When I delete an application, why do I get an "Unable to backup system files" error?
This error is caused by the lack of some standard INI files. This is commonly a result of running under a third party shell that may replace standard components, such as File Manager. As a result, the INI files for the standard components may never be created.

You can correct this error by launching File Manager. This will force Windows to create the WINFILE.INI file that Setup Monitor is looking for.

This problem is also resolved by upgrading to the most recent version of UnInstaller 16-bit 3.00.24. You can download the update file U3PTCH.EXE.

When I delete an application, why do I get "No Matching Files" error?
To resolve this problem, update to the latest patch, UnInstaller 3.00.24. You can download the update file U3PTCH.EXE from our Web page. Look for, then click on the Support link, then you will see UnInstaller Support as a choice. Click on UnInstaller Support, then on the next page locate the patch files.

UnInstaller creates a backup of the programs I delete. How can I delete these backups?
Once you are certain that you no longer want to keep the backups on your drive, select File/Restore. Search each of the File Source selections until you locate the backup file you are looking for. Once you locate the file, select it and then select the Delete File button.

You should only delete your backup files once you are certain that you no longer need them. You cannot recover these files once you delete them.

I keep getting a "Subscript out of range error". What can I do to resolve this?
To resolve this problem, update to the latest patch, UnInstaller 3.00.24. You can download the update file U3PTCH.EXE from our Web page. Look for, then click on the Support link, then you will see UnInstaller Support as a choice. Click on UnInstaller Support, then on the next page locate the patch files.

I get the message "Unsupported version of FILOG.COM". How to I get rid of this message?
The older versions of UnInstaller 3 loaded a FILOG.COM file in the CONFIG.SYS file. To get rid of the message, update to the latest version of UnInstaller 3. To resolve this problem, update to the latest patch, UnInstaller 3.00.24 You can download the update file U3PTCH.EXE from our Web page. After you have updated to the most recent version, you need to REM out the FILOG.COM line in your CONFIG.SYS file and delete the FILOG.COM file located in the root directory of your hard drive. To REM out the FILOG.COM line:

1. Change to the root directory of your hard drive (this is usually C:\).
2. Type edit config.sys and hit Enter.
3. Use your down arrow key or mouse if it is active in DOS, to get to the line with FILOG.COM in it.
4. Type REM and touch the spacebar once.
5. Hold down the Alt key and hit the letter F.
6. Hit the letter X.
7. Answer Yes to save the changes.

When I try to activate Transport on my target machine, why do I keep getting the message "Please insert Disk 1" over and over?
This will only happen on earlier version of UnInstaller 3 when you initiate the Transport to Drive A and then activate the Transport on the target machine from Drive B.

To resolve this problem, update to the latest version, UnInstaller 3.00.24. You can download the update file U3PTCH.EXE from our Web page.

To resolve this problem while you are waiting for the update, you can edit the .UTR file on the floppy disk.

To edit the .UTR file:

1. Insert the floppy disk in the drive.
2. Open Microsoft Notepad or another text editor and open the .UTR file on the floppy disk.
3. When you open the .UTR file, the following text will display: A:\T1234567.001 (or a similar file name) Redirection File
4. Change the letter "A" to "B" (without the quotes).
5. Save the file and the changes.
6. Activate the Transport on the target machine.

Why is the SmartLinks scan accessing my floppy drive ?
During the scan of your system, UnInstaller 4 may try to access the A:\ drive. This is a result of analyzing shortcuts (LNK files) found in the \Windows\Recent folder, any OLE drag/drop activity and other embedded objects that have pointed to the A:\ drive. This scan does not require a disk to be in the drive.

What error messages are resolved with the latest version of UnInstaller 16-bit?
If you are getting any of the error messages listed below, you need to update to the most recent version of UnInstaller 16-bit (3.00.24). You can download the update file U3PTCH.EXE from our Web page. Errors:

• "Illegal function call" when running SmartLinks
• "Stack Fault error" in module VBRUN300.DLL"
• "GPF in module VBRUN300.DLL"
• "Unsupported version of filog.com"
• "Subscript out of range"
• "No matching files" when deleting an application
• "No resume"
• "GPF in module pmsentry.exe"
• "Insufficient memory to run this application" during installation

While running UnInstaller I get one of the following messages: "Cannot load custom control" or "Unsupported version of MHGCHK.VBX". How to I get rid of these errors?
The problem may be a bad copy of a program file named VER.DLL. To verify this, search your system for the file VER.DLL. It is normally found in the Windows System directory. If the file size is zero bytes, replace it with the file found on disk 2 of the UnInstaller installation set.

I have UnInstaller 16-bit and Windows 95. Should I upgrade to UnInstaller 32-bit?
If you are running Windows 95, you should upgrade to UnInstaller 32-bit. UnInstaller 32-bit is designed specifically for the Windows 95 environment. It has the Windows 95 user interface and takes advantage of Windows 95 enhancements, such as recognizing long file names. Since UnInstaller 16-bit was designed for Windows 3.1, it does not take full advantage of Windows 95 capabilities.

Running UnInstaller 16-bit under Windows 95 has some limitations. The Program Manager Sentry feature and Setup Monitor will not be operational.

While UnInstaller 32-bit looks a little different than UnInstaller 16-bit, both programs perform the same UnInstaller functions.

Some changes:

1. UnInstaller 32-bit now enables the user to select multiple files for deletion using Windows conventions (using the Shift or Control keys and the mouse).
2. UnInstaller 32-bit Orphan Finder does not allow the user delete unknown orphan files and does not display orphan DLL files. (This capability can be regained by downloading the file ORPHAN.REG.)
3. There is not a Mark to Archive button under Windows Cleanup in UnInstaller 32-bit. Windows Cleanup is now archived providing the option under File/Preferences/Backup is selected.
4. The UnInstaller Control Panel Applet (which lets you run UnInstaller from the Windows Control Panel) is not included in the 32-bit version of UnInstaller.

While running SmartLinks, I was dumped to a DOS prompt. What is wrong?
If you are running Norton Utilities, make sure you are not running SmartCan. If you are, turn it off then rebuild SmartLinks.

While deleting, I received the error "Cannot backup system configuration files". What does this mean?
Before deleting an application, UnInstaller tries to backup the CONFIG.SYS, the AUTOEXEC.BAT, the WIN.INI, the WINFILE.INI, and the SYSTEM.INI. If something is preventing it from doing so, the error will display.

The most common cause of this error is an extremely large number of files in the root directory. If the number of files there is greater than 400 then you have run into a DOS limitation of the number of files in the root directory. This would prevent UnInstaller from backing up the system files. You can move some files from the root directory to another directory to test if you have reached a DOS limitation.

Another cause is a missing WINFILE.INI. To correct this, run File Manager. When you run File Manager, a WINFILE.INI is automatically created.

After fixing these problems, try deleting again in UnInstaller.

Why do the files which I have deleted still show up in Duplicate File Finder?
Find the file named UNI3DUPE.DTB. It will be found in the UNI3 directory. Delete the file and regenerate the Duplicate File Finder list. The deleted files will not show up after this is done.

This problem is also resolved by upgrading to the most recent version of UnInstaller 16-bit, 3.00.24.

You can download the update U3PTCH.EXE from our Web

How can I tell what version of UnInstaller I am using?
To check what version you are using, click on Help/About. There is a line beginning with the word "Version". The number to the right of that is the version you are running.

To make sure you are running the latest version of the software, check the updates page.

How can I prevent other users from accessing my UnInstaller program on my computer?
You can enable the UnInstaller password feature.

1. Select File / Set/Change Password.
2. UnInstaller will ask you to confirm that you want to set or change the password. Choose the Yes button.
3. The Set Password dialog appears. Enter a password between 2 and 16 characters in the edit field.
4. Select OK to confirm the password.
5. Enter the password again to verify it.

How can I remove the UnInstaller Control Panel Applet icon?
Use the UnInstaller INIClean feature to remove the Control Panel Applet.

1. Select Cleanup/INIClean.
2. Select the Select an INI tab.
3. Select the Windows directory radio button under Where To Look...
4. Select All INI Types.
5. From the list of INI files on the right side, double-click on the file CONTROL.INI (in the Windows directory).
6. Double-click on the section [MMCPL].
7. Select the line UnInstaller=C:\UNI3\UNICPL.CPL.
8. Select the Delete button and choose Yes if you are sure you want to delete this line.
9. Close INIClean and answer Yes to save the changes.

I get the message "Divide by Zero" or "Overflow". How to I get rid of this message?
To resolve this problem, update to the latest version, UnInstaller 3.00.24. You can download the update U3PTCH.EXE from our Web page.

You also need to add the following line to the [386Enh] section of your SYSTEM.INI file if it does not exist:

EMMExclude=A000-EFFF (0 is a zero.)

To add the line to your SYSTEM.INI file:

1. From Notepad open C:\WINDOWS\SYSTEM.INI. (The path to your Windows directory may be something different.)
2. Select Search/Find.
3. Type 386Enh in the edit box and choose the Find Next button.
4. When the [386Enh] section is located, choose the Cancel button in the Find dialog box.
5. Use your Down arrow to place your insertion point after the last line in the [386Enh] section.
6. Place the insertion point at the end of the last line and hit your Enter key.
7. Type EMMEXclude=A000-EFFF (These are zeroes.)
8. Select File/Exit and choose Yes to save the changes.
9. Reboot your machine and load up UnInstaller again.

When I select an icon, sometimes I am presented with a dialog box which tells me that my selection contains a command line option and prompts me to select the Data File or Main Application. Which do I choose?
It depends. For example, you will be presented with this dialog box, at times, with a help file or a readme file. You will most likely want to choose the data file because the main application would be either the Windows Help Engine, used by many other help files, or a standard text editor such as Notepad.

Suppose you have selected an application such as Word, and it includes a command line option to call up a certain file when you open the application such as C:\Winword\Winword.exe letter.doc. It is probable that you will want to choose the main application since you selected this icon. You will be presented with an opportunity to deselect data files at a later point in the process.

Note: Pay close attention to what you have chosen in this dialog in case you selected an icon in error.