You need to uninstall Oil Change, download the new version,
and reinstall Oil Change.
Uninstall Oil Change.
Click Start on the Windows 95 taskbar.
Point to Programs/CyberMedia Oil Change.
Click on Uninstall Oil Change.
After the uninstallation is complete, delete the contents of
your Windows/Temp directory.
Reboot.
Downloading Oil Change:
Go to: http://ftp.cybermedia.com/oilchange
Or: http://www.cybermedia.com/ocupdate
Click on OCSETUP.EXE or the provided link to begin the download.
Select a directory to download it to, and save the file to your
hard drive.
(If you have already registered, you do not need to register
again.)
If you have not registered, you may want to do so while you
are on line, visit the link below and follow the instructions
on your screen.
http://oilchange.cybermedia.com/scripts/oilchange/register/register.idc
To install Oil Change:
The most successful procedure to have a conflict-free installation
is to disable all memory resident programs prior to the installation
of Oil Change. Please follow these easy steps for a conflict-free
installation of not only Oil Change, but any other program running
in the Windows environment:
1.Disable everything running in the background by pressing the
CTRL+ALT keys on your keyboard and pressing the DEL key once.
2.This will bring up the Close Program box.
3.Select a program and click End Task.
4.Repeat this procedure for every item in the Close Program
box except explorer.
5.Click Cancel.
Now you can run the setup program.
Note: All memory resident programs load each
time you start your computer. To load them back into memory,
restart your computer.
The Updates listed in
the Applications and Drivers section do not match the software
on my machine or there are no products listed. Is there something
wrong with the program?
Bring up your Oil Change program but do not try to connect.
Click on Options.
Click on Cleanup.
Click on Clear Cache and answer Yes.
Click on Clear Scan and answer Yes.
Close down Oil Change.
Now bring Oil Change back up and reconnect.
The same update shows
up on my screen after I have already downloaded and installed
it. What should I do?
Clear Cache and scan and/or use the hide feature.
How to hide products in the Applications and Drivers dialog
box.
To hide a major entry and all the entries beneath
it:
1. On the main Oil Change window, click Start.
Oil Change scans your computer for applications and other software
products and displays them in the Applications and Drivers dialog
box. 2. In the Applications and Drivers dialog box, click a
major entry.
3. Click Hide.
The product entry and all updates beneath the entry no longer
appear in the list.
To hide individual entries beneath a major entry:
1. On the main Oil Change window, click Start.
Oil Change scans your computer for applications and other software
products and displays them in the Applications and Drivers dialog
box. 2. In the Applications and Drivers dialog box, click an
update.
3.Click Hide.
The update no longer appears in the window.
An Old Member Name
or New Member Name error appears when I use Oil Change. What should
I do?
Uninstall/Reinstall
If you still have the problem, contact tech support.
Techsupp@cybermedia.com or 310-581-4710
A required .DLL file,
URLMON.DLL or WININET.DLL, was not found appears when I use Oil
Change. What should I do?
The developers have come up with a fix to the URLMON.DLL problem
in the form of an executable file, download and run "axdist.exe"
from the following URL.
FTP site for Patch:
http://ftp.cybermedia.com/oilchange/Patch/
The problem with urlmon.dll...
Microsoft's Internet Explorer version 3.0 and later install
this file and if the install of IE doesn't go well it can cause
this error. A previous removal of Netscape Navigator version
2.0 off the user's system can cause this also. A basic re-install
of Internet Explorer 3.0 and higher has been used as a fix.
To Summarize:
1 Rename URLMON.DLL and WININET.DLL to URLMON.OLD and WININET.OLD
respectively. (if found on your system)
2 End task on ALL but explorer.
3 Install IE 3.0 or later.
4 Restart the system.
When I open Oil Change,
I am prompted to enter my member name and password for my Internet
service provider. I follow the directions and when I press dial,
I receive an error saying I am unable to connect to the CyberMedia
server or Login failed. What should I do?
Oil Change now includes an Auto Detect feature to help simplify
your Internet connection setup.
Start Oil Change but do not click on connect.
Click on Oil Change Options.
Click on Connection.
Click on Auto Detect.
This will bring up the Launch Browser box. (Do not click OK
just yet)
At this point, connect to the Internet as you normally do.
Once connected, click on the OK button in the Launch Browser
box.
Note: You may be asked to input the user
name and password from your Internet provider. Please understand,
this information "will not" be transmitted out of your system.
It is only required for Oil Change to automatically connect
with your Internet provider.
Now restart your computer for the changes to take effect.
Your Oil Change program is now ready for Internet access.
First Aid reports
several .DLL files are missing from Oil Change. What is wrong
with Oil Change?
If First Aid reports files missing after installing the new
Oil Change program. First Aid is probably scanning for the old
Oil Change program.
You need to start First Aid.
Click on Applications.
Locate the Oil Change 1.x icon in the list of applications.
Click on it once to highlight it.
Press the DEL key on your keyboard and answer YES to delete
it.
Re-run the scan and First Aid checkup program.
Oil Change won't connect
to a site to download a patch. What should I do?
When you select a driver or update patch from the "Applications
and Drivers" dialog box, Oil Change will attempt to download
that file directly from the company's Web site that built the
patch.
If a site is unavailable or has the maximum number of users
connected, Oil Change may not be able to connect to the server
and download the update. Please try downloading the patch again
at a later time. The best time to try is usually early in the
morning.
If the site remains busy, and you are unable to connect, please
contact the vendor that maintains the site and let them know
that you are unable to connect.
Oil Change reports
no supported applications at the applications and drivers screen.
What should I do?
You have two options with this problem:
1) Follow these steps to clear out your cache and/or scan:
Bring up your Oil Change program but do not try to connect.
Click on Options.
Click on Cleanup.
Click on Clear Cache and answer Yes.
Click on Clear Scan and answer Yes.
Close down Oil Change.
Now bring Oil Change back up and reconnect.
2) You may have to uninstall and reinstall Oil Change: To
uninstall:
Point to the start button in windows 95.
Point to programs.
Point to CyberMedia Oil Change.
Point to uninstall Oil Change.
Follow the instructions to complete the uninstall.
Delete the contents of the C:\Windows\Temp folder.
To install Oil Change:
The most successful procedure to have a conflict-free installation
is to disable all memory resident programs prior to the installation
of Oil Change. Please follow these easy steps for a conflict-free
installation of not only Oil Change, but any other program running
in the Windows environment:
1.Disable everything running in the background by pressing the
CTRL+ALT keys on your keyboard and pressing the DEL key once.
2.This will bring up the Close Program box.
3.Select a program and click End Task.
4.Repeat this procedure for every item in the Close Program
box except explorer.
5.Click Cancel.
Now you can run the setup program.
Note: All memory resident programs load each
time you start your computer. To load them back into memory,
restart your computer.
Why doesn't Oil Change
recognize my password?
On the first Oil Change screen, a check box appears next to
the phrase "Remember my password". If the box is checked, please
un check it, close and restart Oil Change, and enter your Member
Name and Password again before attempting to connect. If you
continue to get the same error, please check your Password by
attempting to access the following web page:
http://oilchange.cybermedia.com/scripts/oilchange/oldmember.idc
If you are refused access because your password is incorrect,
please use the following web page to retrieve your password:
http://oilchange.cybermedia.com/oilchange/register/lostpass.htm
If you continue to have problems, please contact:
custserv@cybermedia.com or call Customer Service at (310) 581-4710.
How can I register
Oil Change?
You must register with the Oil Change service before you can
use Oil Change.
1. Sign on to your Internet provider.
2. Select the "Oil Change New Member Registration" option in
the "CyberMedia Oil Change" group in the Programs folder of
the Windows 95 Start Menu, or go to the following web page:
http://www.cybermedia.com/oilchange/register/register.htm
Follow the instructions on the screen.
3. If the registration is successful, you will see a screen
that says "Congratulations! You have successfully registered
Oil Change".
4. After you have registered successfully, write down your Member
Name, Password and code word and put them in a safe place for
your records. You will need your Member Name and Password each
time you use Oil Change, so don't forget them.
How can I order Oil
Change without using my credit card over the Internet?
You can order Oil Change by telephone at (800) 529-2373 Monday
through Friday (except holidays) 9:00 a.m. to 5:00 p.m. PST.
Do I have to accept
cookies from your site?
If you have your internet browser set to warn you before accepting
cookies from a remote site, you MUST accept them when using
Oil Change. The information that is being sent to Oil Change
is required for Oil Change to operate. For those of you who
are curious, the cookie is a database that allows us to check
which version of Oil Change you are using.
How can I do a manual
install?
By default, Oil Change saves manual install files in the "\Temp"
subdirectory of the directory in which you installed Oil Change.
You can change the default download folder to any folder you
want by selecting the "More" button on the main Oil Change screen,
then clicking on "Options", and then selecting the "Download"
tab. You are also given a chance to select the location each
time you save a file for a manual download.
The general procedure for manually installing an update is
as follows:
- Obtain any installation instructions provided within Oil
Change by highlighting the update in the applications and
drivers dialog box and scanning the text in the lower box
for installation instructions.
- Retrieve the update, select the Manual Install button,
and save the file to your download folder. You shouldn't change
the name of the file because if you change the file extension,
the file may not expand properly.
- Open the Windows 95 Explorer, browse to the folder that
contains the update you downloaded, and uncompress it. If
the file contains a .EXE extension, all you need to do is
double-click it. If the file contains an extension of .ZIP,
then you must unzip it using PKUNZIP or a Windows utility
such as WinZip. PKUNZIP.EXE can be found in the Oil Change
directory. If you do not know how to use PKUNZIP,
please download WinZip from http://www.winzip.com,
install it, and then double click on the .ZIP file after WinZip
has been installed.
- Follow the instructions that were provided by Oil Change,
or look for a file called README.TXT or README.DOC. If you
do not see one of these files, look inside all files with
.TXT or .DOC extensions for further instructions. You should
be able to double-click on these files in order to open them.
All of the information that you need to apply the update should
be included in some form of a text file, but the name and
format of the file varies by manufacturer.
- If you still cannot figure out how to apply the update,
please contact the vendor that supplied the update for further
information or clarification.
Which applications
does Oil Change support?
The list of supported applications and drivers is more than
a thousand, and it grows on a daily basis. We do not have a
complete list available for our customers at this time. If you
do not see your favorite application listed in Oil Change's
Applications and Drivers dialog, please send us the name of
the application or driver, and we will do our best to get it
into our database.
Will Oil Change work
with non-US English systems and programs?
Currently, Oil Change does not distinguish between US and
international versions of software. You are strongly advised
not to use this version of Oil Change with non-US Windows 95,
or with non-US applications. Doing so may cause your Windows
installation or Windows programs to stop working completely.
