Do I need Windows 95 to run First Aid 95 Deluxe?

I have Windows 3.1 and Windows 95 on my system. Can I run First Aid 95 Deluxe under both?

I just purchased First Aid 95. How can I upgrade to Deluxe?

I don't own First Aid 95 Deluxe. How can I buy it?

I live outside the United States and can't use the toll-free 800 number. How can I order First Aid Deluxe by phone?

When I installed First id 95 Deluxe I could not access my modem. How can I get First Aid 95 Deluxe and my communications software to run simultaneously?

How can I ensure proper configuration of my First Aid 95 update?

How can I know if I have a corrupted download of First Aid?

After installing the update, my serial number shows as invalid. Why?

When I try to use Internet-related features of First Aid 95 Deluxe, I get an error message that says, "The file FADLD16.DLL could not be found". What should I do?

I run Windows 3.1 and QEMM by Quaterdeck. After I installed First Aid 95 Deluxe, my system showed a General Protection Fault (GPF) when I tried to restart Windows. What should I do?

When I load or shut down Windows, I get the message "Fatal Error [5017] Cannot Take Snapshot". What should I do?

I can't create an emergency start-up disk. I get either the error message "SYS.COM could not be found", or I lock up with some other error. What should I do?

When I start First Aid 95 Deluxe I get and error message regarding a file called CTL3D32.DLL. What should I do?

I have a question that's not listed here.

I have Windows 3.1 and Windows 95 on my system. Can I run First Aid 95 Deluxe under both?
Yes. Install First Aid 95 Deluxe under Windows 3.1 and Windows 95. Select the defaults during both installations.

I just purchased First Aid 95. How can I upgrade to Deluxe?
The upgrade to First Aid 95 Deluxe costs $19.95 plus shipping and handling. Mail or fax us proof-of-purchase (the registration card or the first page of your manual) and your shipping address to: CyberMedia 3000 Ocean Park Blvd., Suite 2001 Santa Monica, CA 90405 Or call us at (310) 581-4710.

I don't own First Aid 95 Deluxe. How can I buy it?
First Aid 95 Deluxe is available at most retail stores and at the Internet Shopping Network. You also can buy First Aid 95 Deluxe directly from CyberMedia by calling (800) 721-7824.

I live outside the United States and can't use the toll-free 800 number. How can I order First Aid Deluxe by phone?
You can find customer support for your country in our International section.

When I installed First id 95 Deluxe I could not access my modem. How can I get First Aid 95 Deluxe and my communications software to run simultaneously?
First Aid Deluxe installs several programs designed to monitor your system. In order for such terminate-and-stay resident (TSR) programs to do their job, they run continually in the background. Under rare circumstances, these TSRs compete with First Aid 95 Deluxe for limited memory and system resources. This competition can lead to problems such as the one described above.
Find out which other programs are running in the background; First Aid 95 Deluxe might work with your online services when one or more of these background programs is turned off. (See CyberMedia technical support document #0007, "Problems with Background Programs," for details on this procedure.)
On rare occasions, a communications program will not work properly after First Aid 95 Deluxe is installed. First Aid 95 Deluxe checks COM ports to monitor your system for potential crashes. Some communications drivers and modems get finicky if other programs access their COM ports. In this case, disable First Aid 95 Deluxe's monitor-testing by turning off the Crash Protector and the Windows Guardian. To do this, try one of the following solutions:

Solution #1:
1. Turn off the computer (important if you are having modem problems).
2. Turn on the computer and run Windows.
3. Run First Aid 95 Deluxe.
4. Press the Crash Proof PC button.
5. Press the Crash Protector folder tab (green light).
6. Press De-activate Now, and click Yes when asked whether to turn it off permanently.
7. Press the Windows Guardian folder tab.
8. Press the Remove button and restart Windows.
9. When Windows comes up run the online program.

Solution #2:
1. Double click on NotePad from the Accessories Group of the Program Manager. When the Notepad comes up, type: [INIT] OPENCOMM=0. Select Save As from the File menu. Type DRWCFG.INI in the File Name field. Make sure the Directories field is the Windows directory. (This should be the default if you launch NotePad fro the Accessories Group.)
2. Select Open from the File menu and type *.DBO. Select the First Aid directory, which is normally C:\1STAID95 (in Windows 95). You should see Firstaid.db0 in the box
3. Add the following three lines (two lines of text and a blank line) at the top of FIRSTAID.DBO: [ADDITIONAL HOOKS] DRWCFG=1
4. Now select Save from the File menu.
5. Reboot Windows.

How can I ensure proper configuration of my First Aid 95 update?

1. Install First Aid 95 before running the update.
2. Download the proper files for your version.
3. The updates will not work for First Aid v1.2. To request a copy of the latest update, call CyberMedia customer service at (310) 581-4710, or send a message to
4. Some users have reported success setting up five temporary directories, e.g. Disk1, Disk2, etc., from which to run the update. Other customers find that it helps to install the download form a single directory. The situations varies from system to system.
5. Make sure you have a temporary directory called TEMP, and make sure this directory is empty before you install the update.
6. Disable all background program before installing the update.
   In Windows 3.1x, hit CTL-ESC, highlight each listing except Program Manager, and click End Task. Repeat this procedure for each file listed.
   In Windows 95 the process is similar, except the key sequence is CTL-ALT-Delete and the only program you should leave alone is Explorer.
7. After all other programs are disabled, you can safely update First Aid

After installing the update, my serial number shows as invalid. Why?
When you install the update, your new serial number shows as invalid. We are aware of the problme and will correct it with a future update. In the meantime, you are still registered and eligible for technical support, and you are running a fully working version of First Aid 95 Deluxe.

When I try to use Internet-related features of First Aid 95 Deluxe, I get an error message that says, "The file FADLD16.DLL could not be found". What should I do?
FADLD15.DDL is a First Aid program file that is depndent on other .DDLs that should hve been installed. Please make sure the following files are in the First Aid directory:
newt.exe
snmp.dll
nmftp.dll
nmliib.dll
nmutil.dll
nmutl.dll
nmwebm.dll
gtools.dll
gtoolthk.dll
Also, the file WINSOCK.DLL should be in the Windows\directory, the Windows\System\ directory or in your path. WINSOCK.DLL lets you access the Internet without using AOL's built-in Internet tools (web browser, ftp, Gopher, etc.) WINSOCK.DLL also lets you use Netscape as your web browser as well as other third-party, Internet-access programs. If you are an AOL user and the WINSOCK.DLL installed in your system is not from AOL (keyword: winsock), you might receive an error message. please download the AOL winsock made specifically for AOL and Windows 3.x users. (For detailed information on Winsock, see CyberMedia document #0014.)

If the above conditions do not describe your problem, make your Internet connection before running the updates.

If there is a sub directory in your First Aid directory called PCSETUP, check this directory for a file called NEWT.EXE. If it is here, move it to the First Aid directory.

I run Windows 3.1 and QEMM by Quaterdeck. After I installed First Aid 95 Deluxe, my system showed a General Protection Fault (GPF) when I tried to restart Windows. What should I do?
WEdit your WIN.INI file to see whether the line C:\FIRSTAID\FAR_LNCH.EXE has been appended to another program's RUN= line. If you find this:
RUN=C:\QEMM\QEMM.EXE C:\FIRSTAID/FAR_LNCH.EXE
then separate the lines like this:
RUN=C:\QEMM\QEMM.EXE
RUN=C:\FIRSTAID/FAR_LNCH.EXE
For more information on GPFs see CyberMedia document #0015.

When I load or shut down Windows, I get the message "Fatal Error [5017] Cannot Take Snapshot". What should I do?
In the File Manager (Windows 3.1) or the Explorer (Windows 95) locate the First Aid file RFINIT32.EXE and double click on it; This will force a snapshot and start the RetroFix monitor.

I can't create an emergency start-up disk. I get either the error message "SYS.COM could not be found", or I lock up with some other error. What should I do?
Because of the version of DOS you run, you need to instruct First Aid 95 Deluxe to make the disk to your C drive. This action copies all files to the directory system disk, and then you have a boot disk.

To format a system disk, go to the File Manager and
1. Choose Disk.
2. Choose Format.
3. Choose Full and Copy System Files.
4. When that disk is fully formatted (or reformatted) copy all the files in the C:\FIRSTAID\STARTUP directory to the disk.

To do this:
1. Use the Search feature located in the drop-down File menu of the File Manager (for Windows 3.1) or in the Explorer (for Windows 95) to locate the CTL3D32.DLL file.
2. Use the Rename feature in the File menu to rename the file to C:\WINDOWS\SYSTEM\CTL3D32.OLD.
3. Uninstall First Aid 95 Deluxe by running SETUP.EXE from the first program disk or from the DISK1 directory on the CD-ROM.
4. Then you'll get a prompt to uninstall the program. If you have used First Aid 95 Deluxe to make changes to your system, answer Yes to the question "Do you want to save to the log file?"