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First Aid 98
Questions about Technical Issues

I’m experiencing problems with First Aid 98, what should I do?

I performed the recommended installation procedure and I am still experiencing problems. What should I do?

How do I update First Aid 98?

Internet Explorer reports a security error and will not let me open First Aid. What’s going on?

I have a sound card that works fine in other applications but I cannot hear the First Aid tutorial or help videos. Why?

Why won’t the tutorial videos run in First Aid?

Why doesn't my browser connect to the Internet automatically after I install First Aid 98?

When I open First Aid 98, I see only a blank screen. What should I do?

After I update First Aid, I receive an error message, "Content Advisor configuration is missing." How do I fix this problem?

This FAQ is not helping. Send Email to Technical Support.

Q: I’m experiencing problems with First Aid 98, what should I do?

A: A conflict may have occurred when you installed First Aid. Software conflicts can cause installation problems in Windows 95, and happen when you try to install software while other software is running in memory. There are literally thousands of software titles on the market, and this makes it impossible to account for all of the potential conflicts. As a consequence, the best way to ensure a successful installation is to disable all memory resident software before installing First Aid. Please follow these easy steps.
  1. Use Windows Explorer and locate your C:\Windows\Temp folder. Delete all of the files in the folder, and then restart your PC.
  2. Disable all software running in the background: hold down the CTRL+ALT keys on your keyboard, and then press the DEL key once. The Close Program dialog box appears. Click End Task for every item on the list except Explorer (if you have a lot of software running in the background, you will have to hit CTRL+ALT+DEL to bring up the Close Program dialog box to end each task).
  3. If you see only Explorer in the Close Program dialog box, click Cancel.
  4. Now you are ready to run the setup program from the First Aid CD.

Note: The above steps temporarily disable memory resident software. To start these applications again, restart your PC after reinstalling First Aid.

 

Q: I performed the recommended installation procedure and I am still experiencing problems. What should I do?

A: It is possible that the problems you are experiencing may be resolved by updating your software. All CyberMedia products include Oil Change technology, which helps you keep your software current. We highly recommend that you use Oil Change to keep not only your CyberMedia products current Please use Oil Change to be sure you are working with the most current technologies offered.

 

Q: How do I update First Aid 98?

A: Please follow these instructions on using Oil Change to update First Aid 98:
  1. Make sure your Internet connection is active (you need to be on-line to update your software).
  2. From the Windows taskbar, click Start. The Start menu appears.
  3. Click Programs. The Programs menu appears.
  4. From the Programs menu, click CyberMedia First Aid 98. The First Aid menu appears.
  5. Click Update First Aid. Oil Change appears. Follow the instructions on the screen.

If you are unable to connect via Oil Change, click here. (Link to http://www.cybermedia.com/products/firstaid/update.html

 

Q: Internet Explorer reports a security error and will not let me open First Aid. What’s going on?

A: First Aid uses ActiveX controls that Internet Explorer detects as a security violation. This is a bug that Microsoft introduced in the final release of Internet Explorer. There is an update available to First Aid, which will resolve this problem.
  1. Make sure your Internet connection is active (you need to be on-line to update your software).
  2. From the Windows taskbar, click Start. The Start menu appears.
  3. Click Programs. The Programs menu appears.
  4. From the Programs menu, click CyberMedia First Aid 98. The First Aid menu appears.
  5. Click Update First Aid. Oil Change appears. Follow the instructions on the screen.

If you are unable to connect via Oil Change, click here. (Link to http://www.cybermedia.com/products/firstaid/update98.html)

 

Q: I have a sound card that works fine in other applications but I cannot hear the First Aid tutorial or help videos. Why?

A: If the tutorial has no sound it could be because audio compression was not installed on your PC. The default under some versions of Windows 95 is not to install compression. To install it you will need access to your Windows 95 CD.

  1. On the Windows taskbar, click Start. The Start menu appears.
  2. Click Settings. The Settings menu appears.
  3. Click Control Panel. The Control Panel appears.
  4. In Control Panel, double-click Add/Remove Programs. The Add/Remove Programs dialog box appears.
  5. Click the Windows Setup tab.
  6. Scroll down to Multimedia and click Details.
  7. Select the Audio Compression check box.
  8. Click OK and then OK on the next screen. You will be prompted for the Windows 95 CD and the proper codec: Microsoft IMA ADPCM CODEC.

 

Q: Why won’t the tutorial videos run in First Aid?

A: If you installed Internet Explorer during First Aid installation, you should not have a problem with the videos. If you installed Internet Explorer before First Aid, you may have skipped the Active Movie option, which is essential to getting the Tutorial and How To videos to run. Reinstall Internet Explorer, and make sure to select Active Movie during the installation.

 

Q: Why doesn't my browser connect to the Internet automatically after I install First Aid 98?

A: When you run First Aid 98, it disables the setting in your browser that allows it to connect to the Internet as needed. This setting is enabled again each time you exit First Aid 98. If you experience a First Aid crash, this setting may not be re-enabled. You can easily reconfigure your browser to connect to the Internet as needed by doing the following.
  1. Right click on the icon on your desktop labeled The Internet. A pop-up menu appears.
  2. Click Properties. The Internet Properties dialog appears.
  3. Select the Connection tab.
  4. Select the top check box "Connect to the Internet as needed".
  5. Click OK.

 

Q: When I open First Aid 98, I see only a blank screen. What should I do?

A: Update First Aid.
  1. Make sure your Internet connection is active (you need to be on-line to update your software).
  2. From the Windows taskbar, click Start. The Start menu appears.
  3. Click Programs. The Programs menu appears.
  4. From the Programs menu, click CyberMedia First Aid 98. The First Aid menu appears.
  5. Click Update First Aid. Oil Change appears. Follow the instructions on the screen.

If you are unable to connect via Oil Change, click here. (Link to http://www.cybermedia.com/products/firstaid/update.html

 

Q: After I update First Aid, I receive an error message, "Content Advisor configuration is missing." How do I fix this problem?

A: Please follow these instructions to reset the Content Advisor:

Registry Fix for Content Advisor

Whenever you edit the Registry, you should first make a Registry back up, in case you make a mistake (Registry problems can make Windows 95 behave erratically—use your Registry backup to restore the Registry if such a problem occurs).

Registry Backup
  1. On the Windows taskbar, click Start. The Start menu appears. Click Run, and type regedit in the Open: text box. Click OK. The Registry editor opens.
  2. Click the Registry menu and click Export Registry File.
  3. Navigate to where you'd like to store the backup file, type in a name for the file, select All under Export range, and click on Save.
  4. You now have a backup of your registry.

To restore this information to the Registry:
  1. Double-click on the backup file you created in the above procedure.

Now for the solution to your problem:
  1. On the Windows taskbar, click Start. The Start menu appears. Click Run, and type regedit in the Open: text box. Click OK. The Registry editor opens.
  2. Click on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies
  3. Delete the Ratings folder.
  4. Exit the registry editor.
  5. Find the ratings.pol file in the Window/System folder.
  6. Rename this file to ratings.old.
  7. Restart your PC.

This resets the Content Advisor.