CyberMedia logo
The Company Products Support Partners Search

First Aid 95
Frequently Asked Questions

Does First Aid 95 run only on Windows 95?

Where can I find my serial number?

If I have Windows 3.1 and Windows 95 on my system, can I run First Aid 95 under both?

Which features have been added to First Aid 95 since First Aid 1.2 ?

Should I use First Aid 95 before I install Windows 95?

Does CyberMedia provide updated versions of First Aid-supported products?

Why can't I find the cross icon on the screen?

Why is the Windows Guardian tab grayed-out in the Crash Proof PC section?

Why can't I find the remedies.exe program mentioned in the First Aid 95 readme.txt file?

How can I get program updates?

This list is not helping me.


Does First Aid 95 run only on Windows 95?
No. First Aid 95 installs under Windows 3.1 and Windows 95.

Where can I find my serial number?
If you have the disk version of First Aid the serial number is printed on the label. If you have the CD-ROM version the serial number is printed on the back of the CD-ROM envelope.

If I have Windows 3.1 and Windows 95 on my system, can I run First Aid 95 under both?
Yes. Install First Aid 95 under Windows 3.1 and Windows 95. Select the defaults during both installations.

Which features have been added to First Aid 95 since First Aid 1.2 ?
Enhanced First Aid knowledge base support for new software applications.
Start-up support for all Windows-based programs.
Modem, network and online service testing.
One-click email connection to CyberMedia.
Improved multimedia testing.
Crash Protector and Windows Guardian.
Reduced memory usage by trimming infrequently used application features.
Clean-up service for unused font files, obsolete fonts, applications and OLE references from Windows system files.
Support information for more than 2,000 computer vendors.

Should I use First Aid 95 before I install Windows 95?
Yes. First Aid 95 makes the transition to Windows 95 easier by diagnosing and fixing problems in your Windows 3.1 environment before installing Windows 95.

Does CyberMedia provide updated versions of First Aid-supported products?
Enhancing the knowledge base is an ongoing process. Each new file requires rigorous testing before release. Once the updated file has been tested, you can download it from our web site.

Why can't I find the cross icon on the screen?
Update your version of First Aid.

Why is the Windows Guardian tab grayed-out in the Crash Proof PC section?
Update your version of First Aid.

Why can't I find the remedies.exe program mentioned in the First Aid 95 readme.txt file?
Update your version of First Aid. General instructions and update descriptions are available from CyberMedia's download sites in a readme.txt document or as an instruction that appears on your screen.

How can I get program updates?
Updates are available at the following sites:
CompuServe
Type "GO CyberMedia" to enter the CyberMedia forum. You can download updated files, press releases, technical notes and posted forum messages.
Internet
http://ftp.cybermedia.com/updates
BBS
The CyberMedia BBS can be reached at (310) 581-4724. The settings are 8 bit, 1-stop bit, bps range 300-28.8. Upgrade files are available from our download-file library.
American OnLine (AOL)
CyberMedia hosts a new forum on America OnLine. Keywords "cybermedia," "firstaid," or "pc911".