Even a brand new car can quickly become a junk heap if
the engine oil isn't changed every 3,000 miles. With new Oil
Change software, CyberMedia introduces the concept of routine
maintenance for personal computers, too - a digital "oil
Personal computers can require preventive maintenance
such as the installation of new printer and modem
"drivers" or software "patches" that fix
newly-discovered bugs -- otherwise the PC can slow down or in
some cases, even come crashing to a grinding halt.
But while updating software may be a lot less messy than
changing automobile oil, it's infinitely more complex. A
personal computer is comprised of dozens of "parts"
from hundreds of different software and hardware
manufacturers. Each modem, video card, CD-ROM drive and
printer requires a different device driver. These
"drivers" are small software programs that enable
these add-on devices to work with the computer. If the driver
is outdated or missing, the device simply won't work.
Other software components change frequently too -- new
fonts for word processors and graphic programs; updates to
help virus checkers to detect new and potentially threatening
viruses; "patches" to work around compatibility
problems and fix bugs that are discovered sometimes hours
after a new product is announced. Sometimes manufacturers
even add new features and functions to existing software. To
compound the situation, software companies introduce new
versions every few months. How can anyone expect to keep
Current Product Update Methods are
Many vendors do a good job of identifying software bugs and making fixes,
product updates and improvements available. What is problematic is how
those improvements are communicated and delivered to the customer.
A number of methods currently exist for distributing updates, most of which
are expensive or simply fail to reach many customers.
Oil Change: the "Jiffy
Lube" of the
Most users never find out about the new patches, fixes,
and drivers until their software fails to perform the way it
should. This can result in hours of frustration waiting on
the phone for technical support, not to mention lost
productivity when a bug causes their computer to crash or
misbehave, or a virus strikes.
Most people simply don't have the time to read magazines
and search dozens of different vendor web sites to do this
manually. With Oil Change software, CyberMedia aims to become
the "Jiffy Lube" of the Internet -- with a one-stop
service that takes care of this tedious maintenance chore
automatically, while you wait.
Get All the Software You Paid
Oil Change ensures Windows 95 users get the highest
performance, the greatest compatibility, the most features
and the latest bug fixes for the software they already own.
With Oil Change, users have access to all the latest software
that's rightfully theirs automatically, without having to
track down or hunt for new updates on vendors' Web pages and
online service sites.
What Oil Change
The software consists of an application that scans a
subscriber's PC to determine which versions of what software
and hardware are installed. It then updates the software by
connecting over the Internet with CyberMedia's
continually-updated database of the latest updates for
applications, "drivers", plug-ins", Windows 95
system software, modem drivers and more.
Products that Oil Change
- Notifies subscribers when new software updates are
Subscribers periodically run Oil Change to determine what
new updates are available for their software.
- Explains the importance of each update.
Not all updates are appropriate for all users--for
example, a home user need not worry about network
enhancements to a word processor. Oil Change provides a
capsule review of each new software update so users can make
an informed decision. That way they don't waste valuable time
or disk space downloading software they won't use.
- Delivers the latest software updates.
Oil Change automatically downloads the latest updates
directly from the original manufacturer's Web site. This
means users don't have to worry about tracking version
numbers, locating the individual Web site for each
application, or following download and installation
- Installs the update for you.
Once Oil Change downloads a piece of software, it
automatically installs it in the appropriate directory
whenever possible. For the rest, the user saves the piece of
software on their hard disk and then follows the installation
instructions supplied by the software's manufacturer.
- Gives you a chance to go back to your previous system
The latest is not always the greatest, so during
autoinstalls Oil Change always compresses and stores the
original software version on the hard disk prior to updating.
That way users always have the option of going back and
restoring their system simply by clicking on the UNDO button. (Note: This
Undo feature works only for updates installed
with Oil Change's autoinstall.)
- Updates itself automatically.
Each time Oil Change runs, it automatically checks to
make sure you have the latest Oil Change version. If you
don't, it gives itself a digital "oil change" to
update itself automatically.
Oil Change provides the incremental updates
software publishers distribute to users free of charge, not
software upgrades. Upgrades aremajor software
releases that have to be purchased from the manufacturers
Products from Adobe,
America Online, Borland, Corel, Goldmine, Intuit, Lotus,
Microsoft, Netscape, Nico Mak, Novell, Peachtree, Pixar,
Quarterdeck, Software Publishing Corp., Starfish, Vertisoft,
Visio, Wordperfect and others. It also supports games and
applications from Acclaim, Activision, Broderbund, Berkeley
Systems, Aldus, Claris, CompuServe, DataStorm, Davidson,
Delrina, Prodigy, Knowledge Adventure, Macromedia, Maxis,
McAfee, Micrografx, Paramount, Quark, Que, Softkey, Softquad,
Spinnaker, Spry, Stac, Symantec, Touchstone, Viacom, Virgin
and many more.
Modems: Drivers for modems from 3Com, Cardinal, Creative
Labs, IBM, Practical Peripherals, Quantum, Rockwell, Simple,
Supra, Telindus, US Robotics and more.
Printers: Drivers for Brother, Canon, Fargo, Hewlett
Packard, IBM Corp., Epson, Kodak, Kyocera, Lexmark,
Matsushita, Textronix, Texas Instruments and more.
Plug-ins: These are small software applications that add
significant capabilities to larger software applications.
Available: Adobe Acrobat Amber Reader, Argus Map Viewer,
Corel CMX Viewer, EcoSpeech Plug-in, Infinop Lightning
Strike, Iterated Systems Cool Fusion, MDL Chemscape Chime,
SmartBrowser History Tree, SoftSource DWG/DFX Viewer,
Tumbleweed Envoy, Visual Components Formula One/NET.
Video Display: Oil Change provides drivers for video
cards and chips from #9 Technologies, ATI, Avance Logic,
Diamond Multimedia, Hercules, Trident Microsystems, ARK,
Chips and Technologies, Matrox, Microsoft, Weitek and others.
CD-ROM Drives: Creative Labs, Mitsumi, Panasonic, Sony
and others are supported.
Sound Cards and Audio Chips: Ad Lib, Aztech Labs,
Creative Technology, DSP Solutions, ENSONIQ, ESS Technology,
Mediatrix, miro, Oak, and Turtle Beach are supported.
Who Needs Oil
Oil Change is targeted at Windows 95 computer users who
want to make the most of their software investment, but don't
want to waste their time keeping track of the latest bug
fixes and then tediously downloading and installing them.
The time and effort saved by Oil Change should appeal to
home and business users equally. Novice users will appreciate
the service's simple interface and automatic installation
capability. Unlike products from many utility vendors,
CyberMedia's Oil Change is very simple to use and requires no
knowledge of complex computer terminology.
Though a few software companies are now providing an
update button that enables their software application update
itself over the Internet, Oil Change is the only product that
gives users "one stop" to update everything in
their PC. Oil Change updates over 1,000 of the best-selling
applications, system software and hardware products.
Frequently asked Questions and
Q: What software does Oil Change update?
A: CyberMedia's Oil Change database currently
tracks the latest updates for Windows 95 system software and
software applications such as word processors, spreadsheets
and applications. More importantly, it updates drivers for
modems, CD-ROM drives, printers, sound cards and other
add-ons. CyberMedia is constantly adding to the Oil Change
database and new updates will be added to the service on a
Q: What's the difference between an update and an
A: Updates are the frequent incremental
software releases designed to fix bugs and improve
performance. A company may release Version 2.01 of a printer
driver to improve on the performance on the 2.0 version, for
example. An upgrade--from Microsoft Word 6.0 to Word
7.0, for example--adds major functionality. Software vendors
distribute updates free of charge. Upgrades are
available for purchase by licensed users.
Q: Do I need a Web browser to run Oil Change?
A: No. Oil Change connects to CyberMedia's
Internet server over your Internet connection. It does not
require you to launch your browser. If you do not have Oil
Change on disk, you'll need a browser to download it from
CyberMedia's web site. You also need a browser to read the
online documentation that is included with some updates.
Q: Does Oil Change run on Windows 3.1?
A: The current version of Oil Change is
specifically designed for Windows 95. It will not run on
Windows 3.1. Oil Change does update the 16-bit application
software many Windows 95 users still use, however.
Q: Does Oil Change run on Windows NT or the Macintosh
A: The current version of Oil Change is not yet
compatible with Windows NT or Mac.
Q: Does Oil Change run on AOL and CompuServe?
A: Yes, it is compatible with AOL 3.0 and above as well as
CompuServe 2.0 and above.
Q: Why should I pay CyberMedia to help me find updates
that I can get for free from software company Web sites?
A: CyberMedia saves you time by keeping all the software
you care about up to date automatically. You can update your
software without Oil Change, but that involves reading
computer magazines to keep abreast of the latest versions,
hunting for the updates online, and then downloading and
installing them manually. The time you save in browsing and
online charges alone will easily pay for the fee. Oil Change
can notify you when a new update is available and it can
install it automatically. With Oil Change you don't even have
to know in which directory a particular piece of software is
located or worry about version numbers for your software (Is
that DLL really version 2.01a or 2.01b, what's the model
number of that display card?). Oil Change ensures you always
have the latest updates.
Q: How does CyberMedia find out about new updates?
A: CyberMedia's team of software engineers
tracks updates on company Web pages. Software agents, called
spiders, traverse the Web nightly to make sure that all the
information in CyberMedia's Oil Change database is up to
date. But, much of the work--most notably the capsule reviews
that inform users about each update--is performed by
Q: Does a manufacturer have to form a partnership with
CyberMedia in order for their update to be distributed by Oil
A: CyberMedia has started a "Medallion"
partnership program with software companies that will give
the vendors an opportunity to update the information in the
Oil Change database directly. Announced partners who have
endorsed the Oil Change technology include Diamond
Multimedia, 3Com, Meta Tools, Macromedia, Cirrus Logic,
Fractal Design Corp., Earthlink, Software Publishing Corp.,
BestWare, Cardinal Technologies, Pure Data, Cheyenne,
Syquest, Planet Corp and Quarterdeck. However, Oil Change
will support any product that has updates freely available on
the Internet - whether or not the manufacturer is an Oil
Change Medallion Partner.
Q: How does Oil Change differ from CyberMedia's First
Aid 95 Deluxe?
A: Oil Change takes over where First Aid 95,
CyberMedia's best-selling windows problem solver, leaves off.
First Aid 95 Deluxe automatically checks and fixes over
10,000 common application, multimedia, and Internet access
problems and catches software crashes before they happen.
While First Aid 95 Deluxe does sometimes recommend
that users replace outdated software to avoid a problem, it
does not currently perform the updates. Oil Change
complements First Aid by reaching out to the Internet to
download and install the latest software updates
Q: If I let CyberMedia's Oil Change database track the
software configuration on my PC, will that information be
shared with anyone else? Will I be deluged with
advertisements from vendors?
A: Absolutely not. CyberMedia's server will never store
your user inventory.
Q: I ran Oil Change, and it updated my system. But the
whole process took only a few seconds and seemed very simple.
Did I miss something?
A: No. Simplicity was one of CyberMedia's goals in
designing Oil Change. Software doesn't have to be complicated
to be useful.
Installing and Running Oil Change
Before running Oil Change you must have an Internet
connection. Establish an Internet connection as you normally
do either to your Internet Service Provider or online service
such as CompuServe. A Web browser is useful, but not
Downloading Oil Change
You need a browser to download Oil Change if you do not
have the CD-ROM version. Launch your browser and point it at
CyberMedia's Web site. http://www.cybermedia.com.
Before downloading Oil Change, note the directory you are
downloading the software to. The default directory is usually
the same directory that contains your browser software.
CyberMedia suggests that you change to a temporary directory
before downloading the file (e.g. C:\TEMP\OC). Note: If you
experience problems with installation, you may want to clean
up your temp directory (i.e. C:\TEMP\OC).
You can avoid most installation problems by closing all
open programs -- including those that run in the background,
such as screen savers -- before installing Oil Change.
- Insert the Oil Change CD in the CD-ROM
drive. If necessary, close the drive door.
- The Oil Change Welcome window appears on the
screen.. Note: If the installation doesn't start
automatically, click Start on the Windows 95 taskbar,
click Run, then type d:\setup. If d: is
not the drive letter of you CD-ROM drive, substitute the
letter of the drive containing the Oil Change disc. Read the
information on the window and click Next to see the
next window in the installation sequence.
- In the Choose Destination Location window, the
default location for Oil Change is C:\Program Files\Oil
Change. You can specify another location. Click Next
when you are finished.
- In the Select Components window, select the type
of Internet connection you are using and click Next.
- In the CyberMedia Oil Change Setup dialog box,
you are asked if you want to add an Oil Change shortcut to
your desktop. Click Yes or No. In the Setup
Complete window, View the Readme file and Run
Oil Change now are selected. We recommend that you read
the Readme file, as it contains late-breaking information not
covered in this manual or the online help.
- Click Finish to display the Readme file with you
text editor. After you close the Readme file, Oil Change
displays the Connect window.
- Note: If you are using a modem to access the Internet,
be sure to connect to your service provider before starting
Oil Change. Click New Oil Change Members Start Here.
Oil Change opens your browser to start the registration
process at the CyberMedia web site. Follow the registration
instructions. The serial number included with Oil Change is
required to activate your subscription.
- Write down you Member Name, Password, and Code
Word, as you will need them to use Oil Change.
- After registration, type your Member Name and
Password in the Oil Change window. If you want
Oil Change to use this password automatically each time you
sign on, select Remember my password. Click
Connect to start Oil Change.
Running Oil Change
After installing Oil Change you are ready to perform your
- On the main Oil Change window, click
Start to begin the update process. Oil Change scans
your computer identifying hardware and software products,
then searches for any relevant updates. Oil Change displays a
list of products and their updates in the Applications and
Drivers dialog box.
- Click an update to select it. Oil Change displays a
description for the update, and Retrieve no longer
- Click Retrieve to download the selected update to
your hard drive. Oil Change displays the installation options
available. (If a web site is so busy that Oil Change cannot
download the update, it will tell you to try again
On the main screen click on the More
button for additional buttons. For more information about
using these features, see the online help provided with Oil
Change. Here's what the other buttons do:
Home: Starts your browser and displays the Oil
Change home page.
History: Keeps track of the update and undo actions
you've performed with Oil Change.
Undo: Restores your software to its original state before
Oil Change installed the last update. Note: Undo reverses
only the last update that Oil Change installed automatically.
Undo cannot be used to reverse manually installed
Options: Customizes Oil Change.
About: Tells you about your version of Oil Change.
The suggested street price for Oil Change is $39.95. It
will be available at over 3,000 stores including computer and
software retailers, mass merchandisers and office
superstores. It will also be available through mail order
catalogs and directly from CyberMedia (1-800-721-7824) or via
the Internet: http://www.cybermedia.com. Oil Change will be
distributed through Ingram Micro, American Hardware and
Software, Navarre and Micro Central.
Oil Change runs on 100% IBM-compatible 486 and Pentium PC
with Windows 95; at least 8MB RAM; VGA or better monitor. It
requires 14.4 or higher modem, 10MB of hard disk space and an
Internet connection through an Internet Service Provider or
Technical support is available by telephone at
310-581-4700 from 9:00 am to 6:00 PM PST.
Online support is available on CompuServe (GO CYBERMEDIA)
and AOL (keyword: CYBERMEDIA) and on a BBS at 310-789-4196.
For additional review copies, user
screen shots, box shots or interviews contact:
Chris Lumby CyberMedia, (310) 581-5967
Phone: (310) 581-4700
Fax: (310) 581-4720
Orders: (800) 721-7824
Technical support: (310) 581-4710
Support fax: (310) 581-4737
Tech support email: email@example.com
Customer service: (310) 581-4700
BBS: (310) 581-4724
CompuServe: GO CYBERMEDIA
America Online: KEYWORD CYBERMEDIA
3000 Ocean Park Boulevard, Suite 2001
Santa Monica, CA 90405