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INTERNET WORLD, LOS ANGELES, CA – March 9, 1998 – CyberMediaâ
(NASDAQ:CYBR), the worldwide leader in self-healing technologies
for PCs, today announced the expansion of the CyberMedia Support
Server line with the release of Repair Engineä
for Small Business. This release marks the expansion of CyberMedia’s
Support Server product line to specifically address the needs
of small businesses.
"Our experience in the field has enabled us to evolve
this product line in response to customer feedback,"
said Bob Davis, vice president of marketing at CyberMedia.
"We’ve used this feedback to develop and release a version
that takes into account the particular issues associated with
computing environments in small businesses, such as low levels
of on-site technical support. We are also able to offer it
at a price point that is more affordable for small businesses."
Repair Engine's self-healing technology substantially reduces
the amount of time, effort and cost involved in manually diagnosing
and fixing PC systems and software problems that create non-productive
down-time for users. Repair Engine’s web-based administration
allows for complete control of the small business network
through a browser, without the need for outside assistance.
"Small businesses can run up huge technical support
costs because they frequently must rely on outside consultants
for problem solving," said Ken Mackin, enterprise product
line manager at CyberMedia. "Repair Engine for Small
Business was designed to alleviate PC problems so that employees
can concentrate on the business, not on the network."
The software safely keeps systems up and running by automatically
monitoring, troubleshooting, diagnosing and resolving the
most common problems on Windows 95, Windows 3.11, and Windows
NT systems. Problems like software conflicts, missing or overwritten
DLLs, shortcuts that are obsolete, incompatible or missing
drivers and damaged registries are solved quickly and easily
with Repair Engine.
Repair Engine leverages CyberMedia’s ActiveHelpä
technology, a vast knowledge base of powerful diagnostics.
Through strong relationships with hardware and software vendors,
CyberMedia is able to continually add to its knowledge base
of content thereby providing end users with the latest software
fixes and updates. The technology intelligently compares its
knowledge base to the desktop and is able to dispatch fixes
before a problem begins. Over 3 million users worldwide currently
rely on ActiveHelp in CyberMedia’s best-selling retail products.
See "How Cybermedia’s Repair Engine Technology Solves
The Technical Support Crisis" accompanying this release
for more details on the Repair Engine technology.
System Requirements
CyberMedia Support Server requires Microsoft® Windows
NT 4.0 with at least Service Pack 3 installed; Microsoft SQL
Server 6.5 installed for the Repair Engine Database; Microsoft
Internet Information Server 3.0 or higher.
The client software supports Windows 95, Windows NT and Windows
3.1. Database space requirements are between 1.0 MB and 1.5
MB per client.
Pricing and Availability
CyberMedia’s Repair Engine for Small Business is available
from major retail outlets such as Staples, VARs, and resellers
throughout North America and the United Kingdom in 10-user
licenses for approximately $600.
Additional License Packs are available by calling CyberMedia,
or your authorized dealer. Higher license counts are available
by calling (888) 350-8550.
About CyberMedia
CyberMedia's mission is to help computer users, anytime,
anywhere with a complete set of products and services that
provide the highest quality of immediate help to computer
users at home and work, all over the world.
CyberMedia's ActiveHelp(TM) product line includes First Aid,
to fix problems Windows users face automatically; Oil Change(TM),
to update PCs with the latest bug fixes, patches and drivers;
UnInstaller(TM), to clean Window's applications; Guard Dog
Deluxe(TM), to automatically safeguard Internet security and
privacy and the CyberMedia Support Server line of automatic
technical support software for corporations and mid-size Businesses.
Founded in 1991, CyberMedia (Nasdaq: CYBR) employs more than
270, with company headquarters in Santa Monica, CA, and offices
in San Jose, CA, Portland, OR, Washington, D.C., Japan, Ireland,
and India. For additional information contact: CyberMedia,
Inc., 3000 Ocean Park Boulevard, Santa Monica, CA 90405; phone
(310) 664-5000; fax (310) 664-4720; or visit the CyberMedia
Web site at www.cybermedia.com.
Press Contact: Victoria Rierdan, (310) 664-5082, vrierdan@cybermedia.com
Note: CyberMedia and First Aid are registered
trademarks and , Oil Change, Uninstaller, Guard Dog, ActiveHelp,
CSS, Repair Engine and the CyberMedia logo are trademarks
of CyberMedia, Inc. All other trade names are trademarks of
their respective owners.
HOW CYBERMEDIA’S REPAIR
ENGINE TECHNOLOGY SOLVES THE TECHNICAL SUPPORT CRISIS
Repair Engine is designed to reduce the high level of end-user
support and Total Cost of PC Ownership (TCO) in Windows 95,
Windows 3.11, and Windows NT environments. It automatically
recognizes and repairs common PC problems, including:
- Missing files and overwritten DLLs
- Windows crashes
- Software configuration problems
- Windows and operating system configuration conflicts
- Performance, Network and Remote Access issues
- Disk-space problems
- Driver conflicts
- Hardware problems
Repair Engine proactively diagnoses, reports, and repairs
these system problems before they trigger support calls from
end users. In the event that Repair Engine cannot solve the
problem, it enables the administrator to roll back the system
to a good, working configuration. It captures crashes, finds
missing files, and reports user changes, so that the administrator
can keep tabs on what is changing in the network.
In short, the system reduces support cost by:
- Reducing the number of technical support calls
- Reducing the length of time necessary to resolve problems
- Reducing the number of field visits
- Improving end-user productivity
This technology is present in CyberMedia’s Repair Engine
line, including Repair Engine for Workgroups, which supports
up to 1,500 users and Repair Engine for Small Business.
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