INTERNET WORLD, LOS ANGELES, CA - March 9, 1998 - CyberMedia® (NASDAQ:CYBR), the worldwide leader in self-healing technologies for PCs, today announced an upgrade in its CyberMedia Support Server line of products. Repair Engineä for Workgroups, 1.1 is the latest version of CyberMedia's leading remote technical support solution. This version delivers new features for powerful PC diagnostics and repair across the network, as well as the capability to provide support for multiple workgroups within an organization. Integration with help desk systems and system management frameworks significantly enhances the product's power and scope.

"Repair Engine squarely addresses the invisible support problem," said Ken Mackin, enterprise product line manager at CyberMedia. "Users that are too busy or too frustrated to call IT for help can now get that support without having to ask for it. This is more than just a technical support product - it is a productivity solution."

"The product has slashed the desktop support burden wherever it has been installed," continued Mackin. "For example, a Fortune-100 industrial giant installed Repair Engine in its training department and as a result, telephone calls to tech support were reduced to zero."

Repair Engine 1.1 has expanded scalability to support up to 1,500 users from a single installation. Organizations can now run multiple servers against an existing SQL Server infrastructure. This enhancement enables rapid deployment, at reduced cost, to a much larger number of users than was previously available.

This version of Repair Engine provides the power of remote control without the security problems typically associated with it. Traditional remote control software gives "read and write" access to all files and directories on the end-user system. With a browser-based management console, Repair Engine gives support personnel access to only the PC system data required to repair that system. This approach overcomes the corporate security issues of remote user support and removes a major barrier to outsourcing. Repair Engine 1.1 also delivers critical integration with HP OpenView, CA Unicenter, and Tivoli TME NetView system and network management platforms, as well as Clarify and Remedy help desk solutions. With new support for SNMP, VIM, MAPI, SMTP e-mail and trouble tickets, Repair Engine 1.1 extends the power of network management to the desktop.

"The combination of Repair Engine with Clarify provides in-depth defense for the technical support organization," said Rod Lehman, director, enterprise sales and support solutions at Clarify. "Repair Engine automatically diagnoses and repairs many of the day-to-day problems the help desk faces, while escalating more complex incidents to the Clarify system. Clarify users will be able to take advantage of the detailed diagnosis and analysis information that Repair Engine provides, thereby adding significant functionality to the traditional service desk environment. Working in tandem, the two products will significantly enhance a support organizations' ability to quickly close incidents and in turn, reduce overall support costs."

"Support for end users is a top priority for IT managers, yet, the cost in terms of time and effort is staggering," said Tom Sweeny, director, software services at DataQuest. "An array of products and technologies have been deployed to help alleviate the end-user support burden. Cybermedia's move to integrate its desktop diagnostic engine into the existing support infrastructure adds an important new tool in the effort to cost effectively support the end user. The ability to automatically repair end-user problems offers the potential for time savings for IT managers and improved productivity for users."

Repair Engine leverages CyberMedia's ActiveHelpä technology, a vast knowledge base of powerful diagnostics. Through strong relationships with hardware and software vendors, CyberMedia is able to continually add to its knowledge base of content thereby providing end users with the latest software fixes and updates. This "Recognize-and-Deliver" software distribution allows Repair Engine to automatically provide the correct software repairs to each user within the defined IT policy model. Over 3 million users worldwide already rely on ActiveHelp in CyberMedia's best-selling retail products.

See "How Cybermedia's Repair Engine Technology Solves The Technical Support Crisis" accompanying this release for more details on the Repair Engine technology.

System Requirements
CyberMedia Support Server requires Microsoft® Windows NT 4.0 with at least Service Pack 3 installed; Microsoft SQL Server 6.5 installed for the Repair Engine Database; Microsoft Internet Information Server 3.0 or higher.

The client software supports Windows 95, Windows NT and Windows 3.1. Database space requirements are between 1.0 MB and 1.5 MB per client.

Pricing and Availability
CyberMedia's Repair Engine 1.1 for Workgroups is available from VARs, resellers, service and support organizations and systems integrators throughout North America and the United Kingdom. CSS Repair Engine for Workgroups 1.1 is available in 250-, 100-, 50-, and 25-seat licenses for approximately $80 per seat.

Additional License Packs are available by calling CyberMedia, or your authorized dealer. Higher license counts are available by calling (888) 350-8550.

About CyberMedia
CyberMedia's mission is to help computer users, anytime, anywhere with a complete set of products and services that provide the highest quality of immediate help to computer users at home and work, all over the world.

CyberMedia's ActiveHelp(TM) product line includes First Aid, to fix problems Windows users face automatically; Oil Change(TM), to update PCs with the latest bug fixes, patches and drivers; UnInstaller(TM), to clean Window's applications; Guard Dog Deluxe(TM), to automatically safeguard Internet security and privacy and the CyberMedia Support Server line of automatic technical support software for corporations and mid-size Businesses.

Founded in 1991, CyberMedia (Nasdaq: CYBR) employs more than 270, with company headquarters in Santa Monica, CA, and offices in San Jose, CA, Portland, OR, Washington, D.C., Japan, Ireland, and India. For additional information contact: CyberMedia, Inc., 3000 Ocean Park Boulevard, Santa Monica, CA 90405; phone (310) 664-5000; fax (310) 664-4720; or visit the CyberMedia Web site at www.cybermedia.com.

Note: CyberMedia and First Aid are registered trademarks and , Oil Change, Uninstaller, Guard Dog, ActiveHelp, CSS, Repair Engine and the CyberMedia logo are trademarks of CyberMedia, Inc. All other trade names are trademarks of their respective owners.

Press Contact:
Victoria Rierdan Director of Public Relations, Enterprise Group
(310) 664-5082
vrierdan@cybermedia.com

How Cybermedia's Repair Engine Technology Solves the Technical Support Crisis
Repair Engine is designed to reduce the high level of end-user support and Total Cost of PC Ownership (TCO) in Windows 95, Windows 3.11, and Windows NT environments. It automatically recognizes and repairs common PC problems, including:

• Missing files and overwritten DLLs
• Windows crashes
• Software configuration problems
• Windows and operating system configuration conflicts
• Performance, Network and Remote Access issues
• Disk-space problems
• Driver conflicts
• Hardware problems

Repair Engine proactively diagnoses, reports, and repairs these system problems before they trigger support calls from end users. In the event that Repair Engine cannot solve the problem, it enables the administrator to roll back the system to a good, working configuration. It captures crashes, finds missing files, and reports user changes, so that the administrator can keep tabs on what is changing in the network.

In short, the system reduces support cost by:

• Reducing the number of technical support calls
• Reducing the length of time necessary to resolve problems
• Reducing the number of field visits
• Improving end-user productivity

This technology is present in CyberMedia's Repair Engine line, including Repair Engine for Workgroups, which supports up to 1,500 users and Repair Engine for Small Business.