SANTA MONICA, CA - - (February 17, 1998) -- CyberMedia's (NASDAQ\NMS: CYBR) President and CEO Unni Warrier today offered a public apology to Netscape due to a bug in the initial release of its best-selling automatic service and support software program - First Aid 98. According to Warrier, after running First Aid 98, some users experienced an inadvertent change of their default Internet browser from Netscape to Internet Explorer (IE) 4.0. Warrier went on to state that the bug has been alleviated in the first downloadable update for First Aid 98. The update is available now for free to owners of First Aid 98.

"We are truly sorry for any inconvenience we have caused our customers or Netscape directly, " said Warrier. "Although First Aid 98 requires that portions of Internet Explorer 3.2 or higher be installed in order to take advantage of Microsoft's ActiveX technology and HTML controls, our customers can continue using their favorite browser without being forced to default to Internet Explorer." Warrier continued, "First Aid always has and will continue to support the widest possible range of third party Internet products in order to meet the needs of all our customers. We are confident that this new update will address the browser issue and will also add significantly enhanced features making First Aid the most comprehensive automatic problem solving application on the market today."

Update Now!
To obtain the update, users can:

• press their "Update Now" icon located at the top of First Aid's Main Screen
• visit the company's website - www.cybermedia.com- and follow the designated links

• Increased level of problem solving knowledge availability
• Higher visibility of instructional "How do I.." videos
• Easier-to-use navigational tools
• Double the number of automated tasks

About First Aid
First Aid 98 is the most advanced and comprehensive program in the automated service and support software category. First Aid 98 uses CyberMedia's new ActiveHelp technology and the power of the Internet to automatically detect, diagnose and fix most common PC problems. A consumer-friendly "How Do I ..." module provides easy access to informative videos that demonstrate specific functions such as how to adjust settings. It also includes "automated tasks" that give users access to controls to adjust settings directly from the First Aid 98 environment. Additional features include a unified Interface for finding and installing updates. It also allows users to automatically fix web connections, corrupted applications and create emergency recovery disks in case of system crashes.

About CyberMedia
CyberMedia's vision is to help computer users anytime, anywhere. The company's mission is to provide a complete line of products and services that furnish the highest quality of immediate help at home and work, all over the world. For users at home, CyberMedia's retail product line includes First Aid, to fix Windows problems automatically; Oil Change, to update PCs with the latest bug fixes, patches, and drivers; UnInstaller, to clean Windows applications; and Guard Dog, to protect PCs from Internet intruders and viruses. For users and network administrators in small to medium size networked businesses and enterprise workgroups, CyberMedia offers the Support Server line of automatic technical support software. Founded in 1991, CyberMedia has more than 275 employees, with company headquarters in Santa Monica, California, and offices in San Jose, California; Portland, Oregon; Washington, D.C; Japan; Ireland; and India. For additional information contact CyberMedia, Inc., 3000 Ocean Park Boulevard, Santa Monica, California 90405; (310) 664-5000; or visit http://www.cybermedia.com.

Note: CyberMedia and First Aid are registered trademarks and Oil Change, Guard Dog, UnInstaller, and the CyberMedia logo are trademarks of CyberMedia, Inc. All other trade names are trademarks of their respective owners.

Press Contact:
Lisa Stein
CyberMedia
listein@cybermedia.com
(310) 664-5487 (voice)
(800) 701-3395 (pager)