Strategic Partnership Will Make Fujitsu Computers Easier to Use And Reduce Technical Support Costs

SANTA MONICA, Calif., November 6, 1996 -- Fujitsu PC Corporation(r) today announced it will hot-load CyberMedia's (NASDQ:CYBR) First Aid(r), the nation's best-selling automatic service and support product, on its newly-announced LifeBook(tm) family of notebook computers. First Aid began shipping on select models of the LifeBook series last week.

CyberMedia's First Aid is an easy-to-use, self-help technical support software package designed to make PCs easier and less frustrating to use -- and less expensive for hardware vendors to support. By automatically intercepting system crashes and resolving many common Windows(r) software problems on the fly, First Aid can ultimately reduce the number of technical support calls that software vendors, hardware vendors and corporate help desks receive. About 200 million customer support phone calls are made each year, costing vendors about $20 per call, according to Dataquest.

"When Fujitsu set out to design the new LifeBook line of laptop PCs, one of its primary goals was to simplify the user's life. That's why we chose to bundle CyberMedia's First Aid -- it helps make our PCs easier to use and more reliable," said Greg Chambers, vice president marketing, Fujitsu PC Corporation. "First Aid will also make the LifeBook line easier to support -- by reducing end user downtime and the total cost of PC ownership for our customers, as well as decreasing our own technical support call volume."

"We are delighted that one of the world's leading PC manufacturers has chosen CyberMedia as a partner," said CyberMedia president and CEO Unni Warrier. "Fujitsu recognizes that today's computer consumers demand ease of use and reliability. This is especially critical for notebook users who are often using their PC while away from the office, on an airline flight or on the road -- situations where it can be impossible to reach the corporate MIS help desk or call a manufacturer for help. First Aid helps make Fujitsu notebook users more self-reliant, by giving them a technical support resource that is always available, 24 hours a day."

For nearly three years, CyberMedia has been listening to First Aid users and vendors to develop and refine the best possible solution for their problems. First Aid's unique AutoFIX(r) (patent pending) feature is a proven and tested technology. CyberMedia has sold more than 1,000,000 copies of First Aid worldwide. First Aid 95 has consistently been one of the top 10 best-selling business software products in America since November 1995.

ABOUT FUJITSU PC CORPORATION
Fujitsu Limited expanded its business within North America in February 1996 by forming Fujitsu PC Corporation. Fujitsu PC Corporation is providing U.S.-based design and manufacturing to offer competitive products that meet and exceed the demands of the U.S. and Canadian marketplace. Fujitsu PC Corporation's corporate headquarters is located in Milpitas, California. The company has full design and manufacturing facilities in Silicon Valley and at Fujitsu's production facility in Hillsboro, Oregon. Additional information about the company can be obtained on Fujitsu PC Corporation's Web site at http://www.fujitsu-pc.com

ABOUT CYBERMEDIA
CyberMedia's mission is to empower computer users to fix computer problems on their own -- before they need to call technical support hotlines for help. The company's ActiveHelp (TM) products include First Aid (R), Oil Change (TM) and the Tech Support Yellow Pages (TM). CyberMedia's products are distributed in over 4,000 stores in the United States, Germany, France, the United Kingdom and Australia, and via OEM distribution agreements with Fujitsu, Packard Bell-NEC and Phoenix Technologies. Founded in 1991, CyberMedia (NASDAQ:CYBR) employs over 120 with company headquarters at 3000 Ocean Park Boulevard, Suite 2001, Santa Monica, Calif. Phone: 310/581-4700. To order, call 800-PC-1ST-AID (800/721-7824) or visit the CyberMedia web site at http://www.cybermedia.com

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CONTACT:

Giselle Bisson
CyberMedia
(310) 581-4700 x261
giselle@cybermedia.com

Kate Blocker
Fujitsu PC Corporation
(408) 935-1518
kblocker@fpc.fujitsu.com

Naomi Hunter
Capital Relations
(805) 494-0830
nhunter@caprel.com
or
Lisa Zylstra
Capital Relations
(805) 494-0830
lisa@caprel.com