SANTA MONICA, CA, June 2, 1998—CyberMedia’s (NASDAQ:CYBR) First Aid 98 has been awarded a 1998 Win100 Award by CMP’s Windows Magazine in the category of Software Utilities. The product was chosen for its advanced integrated features including the easy-to-use interface depicting an average desktop, the "one-click" Check-Up button to give systems a physical and First Aid's all-but-invisible Windows Guardian which comprises crash-protection monitor, an application- and driver-installation "back tracker," a hard-drive failure monitor and system-resource watchdogs.

"Receiving this award is especially important to CyberMedia since Windows Magazine has one of the most rigorous testing criteria in the industry," said Srikanth Chari, CyberMedia’s vice president of Marketing. "With the introduction of First Aid 98, CyberMedia introduced several ground-breaking features that provide real solutions for real computer users. Surviving the magazine’s real-world testing and being named as one of the best software products of the year is truly an honor."

Windows Magazine’s annual Win 100 Awards, featured in a special issue of the magazine on newsstands now, are the most prestigious awards in the industry because they single out the absolute best 100 hardware and 100 software products out of the thousands of products that ship each year. Furthermore, all awards are based on the publication’s grueling, unforgiving, real-world testing process which relies upon meaningful informed criteria that includes everything from out-of-box experience to value.

"The Windows Magazine editorial team is a group of hard-core PC product review specialists. Over the past year, we’ve looked at some truly great products—and quite a few not-so-great ones," explains Editor Mike Elgan. "The accelerated pace of product development—influenced largely by the immediacy of the Internet—has lured some vendors into a rush-to-market mind-set. The result is often hardware or software that’s simply not ready for prime time. That’s why our 1998 Win100 issue is so important. All the products profiled in our annual issue meet our rigorously high standards of excellence."

First Aid 98 provides several innovative features that few competing products, including the

most recent introductions, can match. Some of the key technological enhancements that have been added to First Aid 98 include:

Fixes Web Connections - First Aid 98 enhances its capability to repair Internet access problems. It examines the entire PC Internet setup - modem, browser, and Internet Service Provider (ISP). If a problem is identified, First Aid 98 fixes it by readjusting the system or, reinstalling or updating files.

Fixes Applications - First Aid 98 now identifies missing program and system files, and replaces them with the original files from the manufacturer’s CD, alleviating the need to reinstall entire programs, or even Windows itself.

Simplified User-Interface - Following exhaustive usability tests, First Aid 98’s user interface has been redesigned to make it far simpler and more natural. Resembling a user’s desk, the interface features easy-to-identify, graphical representations of a complete system - from the PC to the printer. Users can click on one button to perform a complete system "Check-Up" or simply "click where it hurts" for focused diagnosis. First Aid 98 now categorizes the problems it finds as critical (must be fixed immediately) or likely (may cause problems in the future). It also provides tips and suggestions on improving the PC’s performance and usability.

Emergency Recovery - When a PC does not start up correctly, its Emergency Recovery System checks critical components of Windows. If a problem is found, First Aid 98 fixes it by readjusting the system or reinstalling missing files.

Installs Updates Needed To Resolve Conflicts- First Aid 98 employs CyberMedia’s Oil ChangeÔ Internet update technology to retrieve and install updates to drivers and software programs which can resolve bugs and software conflicts.

"How Do I . . . " Videos and "Automated Tasks" - The consumer-friendly "How Do I …" button provides easy access to informative videos that demonstrate specific functions such as how to adjust settings. It also includes "automated tasks" that give users access to controls to adjust settings directly from the First Aid 98 environment.

CMP’s Windows Magazine is an essential resource for more than 800,000 Windows technology buyers. Each month, these readers turn to the publication for reliable advice on what products to buy and how best to integrate those products in business. The publication features high-level, authoritative, product-focused coverage, including news, reviews, features, how-to’s and opinionated columns from industry veterans, including Editor Mike Elgan. Windows Magazine’s Web site can be found at http://www.winmag.com.

As a pioneer in the category of Automatic Technical Support (ATS), CyberMedia’s mission is to help computer users anytime, anywhere. The company offers a complete set of software and

services that provide the highest quality of immediate help to computer users at home and work, all over the world. CyberMedia’s ActiveHelp™ product line includes First Aid® to automatically fix the common problems Windows users face; Oil Change™ to update PCs with many of the latest third-party provided bug fixes, patches and drivers; UnInstaller to remove unwanted Window’s applications; Guard Dog™ Deluxe to safeguard Internet security and privacy; and the CyberMedia Support Server line of automatic technical support software for corporations and mid-size businesses.

Founded in 1991, CyberMedia (NASDAQ: CYBR) employs more than 250, with company headquarters in Santa Monica, CA, and offices in San Jose, CA, Portland, OR, Washington, D.C., Japan, Ireland, and India. For additional information contact CyberMedia, Inc., 2850 Ocean Park Boulevard, Santa Monica, CA 90405; phone (310) 664-5000; fax (310) 664-4720; or visit the CyberMedia Web site at www.cybermedia.com.

Press Contacts: Lisa Stein, Public Relations Manager, Consumer Products (310) 664-5487;

listein@cybermedia.com