CYBERMEDIA'S FIRST AIDÒ WINS PC MAGAZINE'S BEST OF 1997 AWARD

Troubleshooting Pioneer Beats Competition in Comprehensive Tests

SANTA MONICA, CA -- (December 22, 1997) -- CyberMedia's (NASDAQ:CYBR) best-selling automatic service and support software program, First AidÒ 97, was selected by PC Magazine for the "Best of 1997" award in the category of Diagnostic: Tune-up and Troubleshooting.

First Aid 97 was chosen from all products tested by PC Magazine’s labs this year as the Best Utility: Diagnostic Tune-Up and Troubleshooting. The award appears in the PC Magazine’s January 6, 1998 issue.

"CyberMedia pioneered software troubleshooting and conflict resolution with the original First Aid. First Aid 97 is even stronger medicine for what ails your PC. Its nonstandard yet elegant interface offers system tune-up, crash protection, and conflict resolution" wrote John Morris, associate editor of the Best of 1997 article (January 6, 1998)

"We are very proud to receive this distinction from PC Magazine, which is respected and renowned for its thorough testing procedures," said Unni Warrier, CyberMedia's President and CEO. "Our goal is to be able to fix many of our user’s computer problems before they need to call vendor technical support lines for help. This award reflects First Aid’s success with helping frustrated computer users anytime and anywhere."

Earlier this year, First Aid 97 was also selected for PC Magazine’s coveted Editor’s Choice award. First Aid 97 was chosen over three competing products based on an exhaustive review that tested each product's comparative strengths in reporting, diagnosis, tune-up, cleaning, and software troubleshooting. In recognizing First Aid, PC Magazine summarized: "Features that put it ahead of the pack include the identifying and fixing of corrupted Registry entries, the unfreezing of some applications, and a Knowledge Base covering over 1,000 applications. It's an excellent choice for those who want cleanup and software troubleshooting, with a bit of hand-holding thrown in." (April 8, 1997)

About First Aid

First Aid 97 and the new version First Aid 98 now provide several innovative features that few competing products, including the most recent introductions, can match.

First Aid contains a comprehensive crash protection module that intercepts both 16-bit and 32-bit faults and unfreezes crashed applications. However, unlike other products that claim similar features, First Aid also locates and downloads bug fixes to the crashing program to help prevent future crashes and lockups.

First Aid includes a comprehensive Knowledge Base for Windows applications that allows it to perform exhaustive feature-by-feature diagnostics and repair far beyond other troubleshooting products.

First Aid is unique in its ability to track and undo system file changes. This feature is particularly important for users who routinely add new cards and games, as many PC problems are triggered by such changes.

About First Aid 98

The new version of First Aid, First Aid 98, uses CyberMedia's new ActiveHelpä Center and the power of the Internet to automatically detect, diagnose and fix most common PC problems. First Aid 98 automatically taps into the continually updated knowledge base at CyberMedia’s ActiveHelp Center to help users resolve new PC problems as they are discovered. A consumer-friendly "How Do I ..." module provides easy access to informative videos that demonstrate specific functions such as how to adjust settings. It also includes "automated tasks" that give users access to controls to adjust settings directly from the First Aid 98 environment. First Aid 98 fixes web connections and corrupted applications, features a simplified User-Interface, emergency recovery from crashes, finds and installs updates needed to resolve conflicts and updates itself automatically. First Aid 98 Deluxe adds full anti-virus protection and a complete PC cleaning kit in addition to First Aid's leading technology.

About CyberMedia

CyberMedia's mission is to help computer users, anytime, anywhere with a complete set of products and services that provide the highest quality of immediate help to computer users at home and work, all over the world.

CyberMedia's ActiveHelp retail product line includes First Aid, to fix Windows problems automatically; Oil Changeä , to update PCs with the latest bug fixes, patches and drivers; UnInstallerä , to clean Windows applications; and Guard Dog Deluxeä , to automatically safeguard Internet security and privacy.

Founded in 1991, CyberMedia (Nasdaq: CYBR) employs more than 250, with company headquarters in Santa Monica, CA, and offices in San Jose, CA, Portland, OR, Washington, D.C., Japan, Ireland, and India.

For additional information contact CyberMedia, Inc., 3000 Ocean Park Boulevard, Santa Monica, CA 90405; phone (310) 664-5000; fax (310) 664-4720; or visit the CyberMedia Web site.

Note: CyberMedia and First Aid are registered trademarks and Oil Change, Guard Dog, UnInstaller and the CyberMedia logo are trademarks of CyberMedia, Inc. All other trade names are trademarks of their respective owners.

PC Magazine is one of the most complete and comprehensive sources of information for PC products currently available. Its comparative, category-wide reviews are the results of some of the most extensive laboratory testing in the industry. The Ziff-Davis publication is read by more than 1 million readers twice a month.

PRESS CONTACT:

Lisa Stein, CyberMedia, 310.664-5487, listein@cybermedia.com