NEW YORK, NY - PC EXPO BOOTH # 622 - JUNE 18, 1996 -- CyberMedia today announced and shipped First Aid 95 Deluxe ™, Network Edition which adds additional features to its award-winning, best-selling stand-alone version of First Aid 95, a software product that automatically fixes Microsoft Windows® 3.1 and Windows® 95 software configuration problems. The server-installable network edition adds specific features for company networks and LANs and enables troubleshooting, problem notification and problem corrections over most popular networks including Netware 3.x and 4.x, NTAS, Banyan Vines and Windows for Workgroups.

As with First Aid 95 Deluxe, the network edition helps end users detect and correct problems on their own without internal technical support assistance. Or, the system administrator can configure the Network Edition for problem notification only. First Aid then sends an e-mail message directly to the administrator's system whenever it detects a problem on an individual PC or workstation.

"With First Aid running on your workstations, you'll no longer get a call to restore a user's missing files when a GPF occurs - or reinstall Windows because a program has misplaced a required system file," says CyberMedia president Unni Warrier. "First Aid 95 Deluxe Network Edition takes care of time-consuming Windows configuration problems so system administrators can focus on more pressing tasks."

Adds Warrier: "The technology in the consumer version of First Aid has been endorsed by over 1,000,000 users. The Network Edition brings the power of instant technical support in a box to corporate networks -- yet adds features that give administrators control over the PCs in their installation."

Fixes Problems Proactively
The Network Edition retains all of the proven and tested features of First Aid 95 Deluxe, including the ability to detect and fix Windows software related problems, hunt down faulty configuration changes and automatically restore a PC to a previous working configuration when it fails to boot.

First Aid 95's RetroFix feature automatically tracks additions or changes to an individual system. It can then reset the PC to an earlier working configuration if subsequent changes have caused problems within the system. First Aid's Crash Guardian intercepts crashes caused by general protection faults (GPFs) before they occur and lets users save their work.

Maximum Control
The Network Edition adds four features specifically designed to give the network administrator maximum control over its diagnostic and repair capabilities:

• Notifies the IS staff when Windows application problems are detected, including crashes caused by GPFs.
• Stores RetroFix and Startup files on the network where they are safe and available when needed.
• Easily installs on the network.
• Sets profiles to control user access to any First Aid feature.

Assists Internal Technical Support
Like CyberMedia's best selling Windows stand-alone product, First Aid 95 Deluxe, the Network Edition provides an easy, step-by-step process for users or network administrators to follow to keep PCs up and running. Using CyberMedia's unique AutoFIX ™ (patent pending) technology and an extensive knowledge base of PC problems, First Aid intercepts crashes and fixes software problems and conflicts automatically. This makes IS staff more efficient at solving problems, as well as letting end users solve some of their own problems (with permission from a LAN administrator.) All problems and fixes are reported and logged so the LAN administrator can undo changes if desired.

All problem explanations are in clear language and, if further assistance is required, First Aid's built-in CyberHelp Directory makes it easy to locate a software or hardware vendor's technical support hotline or Internet site.

Automatic Updates with CyberFIX™
First Aid's CyberFIX technology automatically interacts with the World Wide Web to simplify the process of updating the First Aid knowledge base. It also makes it simple to find, download and install updates to Windows 95 itself, such as the Microsoft Service Pack One. CyberFIX also makes it easy to add new information to First Aid's knowledge base so it can solve problems with new and updated versions of software products as they become available.

To add the latest problem-fixing information to First Aid 95 Deluxe, Network Edition, users simply click "Update First Aid." CyberFIX auto-dials their modem and connects directly to CyberMedia's Web server. It then decides if the update is needed based on the version installed on the user's PC and, if so, automatically compresses the file, transmits it and (with user permission) decompresses it and installs the file in the appropriate directories. The updates are provided free-of-charge.

Integrated as Part of an Enterprise Network Management Solution
First Aid 95 Deluxe, Network Edition, easily plugs into an enterprise network management environment. It can use SNMP to collect statistics on the problems that are detected and fixed by First Aid, then report to the network management console. An extensive Management Information Base (MIB) includes rich computing information of users' desktop PCs which constitute a significant piece of the overall network management fabric.

System/Network Requirements
First Aid 95 Deluxe, Network Edition requires a 100 compatible 386 or higher, Windows 95, 3.1 or 3.11 operating system, 8 MB RAM, and a VGA or higher monitor on the workstation. The CyberFIX utility requires an Internet connection using either LAN TCP/IP access or a modem (14.4 or higher). First Aid 95 Deluxe, Network Edition, can be installed on a server and installed directly to each node.

Pricing and Availability
First Aid 95 Deluxe, Network Edition is now shipping. It will be available through distribution as well as directly from the company. The Network Edition will be sold in 10, 50 and 100 user licenses which are priced at $320, $1,460 and $2,800 respectively. All CyberMedia products are supported with 90-day free technical support in addition to free support via CyberMedia forums on America Online, CompuServe, BBS and the World Wide Web. The Network Edition also includes a 30-day unconditional, money-back guarantee.

The Network Edition will be available through a variety of Corporate Resellers including: ASAP, DellWare, Editors Choice Catalogue - ON Technology, Global, Insight Direct, Micro Warehouse, PC Connection, PCs Compleat, PC Zones, SoftChoice, Softmart, Software Spectrum, Stream International and Tiger Direct. In addition, CyberMedia is aggressively recruiting in the Value Added Reseller and system integrator channels.

About CyberMedia
CyberMedia, Inc. develops and markets self-help products and services that automatically prevent and fix the most common software and hardware problems. Founded in 1991, CyberMedia is a privately-held with company headquarters at 3000 Ocean Park Boulevard, Suite 2001, Santa Monica, CA. For additional information on CyberMedia products, readers can visit the CyberMedia web site at www.cybermedia.com , their America Online forum (CYBERMEDIA) or CompuServe (GO CYBERMEDIA).


For more information, contact:
Giselle Bisson
CyberMedia
310-581-4700 x261
giselle@cybermedia.com


For Technical Support assistance, contact:
support@cybermedia.com