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Press Releases White Papers Images to Use Company Profile Oil Change Reviewer's Guide Press Contact
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CyberMedia taps EarthLink to optimize Internet access for automatic software updates. Pasadena, Calif. - December 20, 1996 - EarthLink Network, Inc., a nationwide Internet access provider (IAP), today announced it has entered a strategic partnership with CyberMedia to bundle EarthLink's easy-to-use Internet access software, TotalAccess(, with CyberMedia's best-selling Oil Change, First Aid 97, and First Aid 97 Deluxe products. With this partnership, EarthLink becomes the IAP of choice for all CyberMedia customers. EarthLink's TotalAccess Internet software will be included in all three of CyberMedia's Internet-enabled self-help software programs currently being shipped -- including Oil Change, First Aid 97, and First Aid 97 Deluxe. Customers will be able to gain access to the Internet through EarthLink to take advantage of the Internet features in these products. "EarthLink and CyberMedia have a shared vision of making the Internet a user-friendly and satisfying experience," said Sky Dayton, founder and chairman of EarthLink Network. "Together, we are expanding the role of the Internet as a utilities resource, giving consumers easy access to Internet-dependent software applications." Consumers who purchase CyberMedia's Oil Change, First Aid 97 or First Aid 97 Deluxe software will receive 30 days of free Internet access via EarthLink Network. EarthLink's $25 set-up fee will also be waived as part of the deal. Oil Change is an Internet-enabled program that automatically downloads and installs updates to popular software applications and hardware "drivers" directly from Microsoft, Lotus, Intuit, and other vendors. Over the Internet, Oil Change replaces outdated, buggy software and hardware drivers with clean, new updates. CyberMedia's other products, First Aid 97 and First Aid Deluxe 97 use information found on the Internet to solve a wide range of PC problems automatically. First Aid also makes innovative use of the Internet to search vendor Web sites for "tech tips" and to update its local knowledge base. "Technical support is a 'killer application' for the Internet. We believe that using the Internet to deliver a practical, necessary service like software updates and PC problem fixes will encourage more new users to sign up for an online provider and start using the Internet," said CyberMedia President and CEO, Unni Warrier. "EarthLink, with its customer-focused philosophy and dedication to providing the best service and support, is an ideal partner to complement our self-help software." The promotion, which began on Oct. 28, 1996, was spearheaded by EarthLink's market development division. The division is dedicated to providing innovative approaches to product distribution and creating marketing partnerships with industry-leading companies. The division is also responsible for providing strategic Internet marketing solutions for companies seeking to develop online campaigns. Some examples of these partnerships include ActiVision, Columbia TriStar, Elektra, Celebrity Sightings, Hard Rock America, New York Daily News, Spiegel Corp., United Airlines and Warner Bros. CyberMedia's mission is to empower computer users to fix computer problems on their own - before they need to call technical support hotlines for help. The company's Active Help products include First Aid, the Tech Support Yellow Pages and Oil Change. CyberMedia's products are distributed in over 4,000 stores in the United States, Germany, France, Austria, Switzerland, the United Kingdom and Australia, and via OEM distribution agreements with AST, Fujitsu, Packard Bell-NEC and Phoenix Technologies. Founded in 1991, CyberMedia (NASDAQ:CYBR) employs over 120 with company headquarters at 3000 Ocean Park Boulevard, Suite 2001, Santa Monica, Calif. Phone (310) 581-4700. To order, call 800-PC-1ST-AID (800 721-7824).
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