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CYBERMEDIA AND
GATEWAY COOPERATE TO MAKE PERSONAL COMPUTERS EASIER FOR BEGINNER
AND INTERMEDIATE USERS Santa Monica, Calif., July 08, 1998 -- "Working with CyberMedia was a natural partnership for us," said Jim Collas, Gateway's senior vice president of product development and management. "The combination of their expertise in automatic technical support with our totally customized hardware has resulted in the HelpSpot -- a truly innovative product to help our clients better understand how to operate and maintain a Gateway PC." "This relationship creates a significant new channel for CyberMedia's automatic technical support technology," said Kanwal Rekhi, CyberMedia's chairman and CEO. "This OEM relationship will give CyberMedia's technology exposure to hundreds of thousands of new and intermediate users over the next year." When a Gateway user starts HelpSpot for the first time, the program provides a short video tutorial that explains how the program works. HelpSpot enables Gateway customers to keep their PCs in top performing condition by providing how-to videos, explanations for computer terms and answers to frequently asked questions. With Internet access, users can take free courses about popular software programs including Windows, PowerPoint®, Word and Excel. In developing HelpSpot, CyberMedia and Gateway customized CyberMedia's award-winning First Aid product to meet Gateway's specific needs. HelpSpot automatically provides solutions and answers for computer users and then links them directly into Gateway's technical support via e-mail for additional information and help. HelpSpot also includes a trial version of Oil Change™ which allows the user to easily update their Gateway PC with new drivers from the Internet. About Gateway Gateway (NYSE: GTW), a Fortune 500 company founded in 1985, is a leading global direct marketer of PC products. The company has manufacturing facilities in the United States, Ireland and Malaysia and employs more than 13,000 people worldwide. Gateway products and services consistently win top awards from leading industry publications. Revenue for the year 1997 was $6.3 billion. For further information visit Gateway at www.gateway.com. About CyberMedia As a pioneer in the category of Automatic Technical Support (ATS), CyberMedia's mission is to help computer users anytime, anywhere. The company offers a complete set of software and services that provide the highest quality of immediate help to computer users at home and work, all over the world. CyberMedia's ActiveHelp product line includes First Aid to automatically fix the common problems Windows users face; Oil Change to update PCs with many of the latest third-party provided bug fixes, patches and drivers; UnInstaller to remove unwanted Window's applications; Guard Dog Deluxe to safeguard Internet security and privacy; and the CyberMedia Support Server line of automatic technical support software for corporations and mid-size businesses. Founded in 1991, CyberMedia (NASDAQ: CYBR) employs more than 250, with company headquarters in Santa Monica, CA, and offices in San Jose, CA, Portland, OR, Washington, D.C., United Kingdom, Japan, Ireland, and India. For additional information contact CyberMedia, Inc., 2850 Ocean Park Boulevard, Santa Monica, CA 90405; phone (310) 664-5000; fax (310) 664-4720; or visit the CyberMedia Web site at www.cybermedia.com. # # # Note: CyberMedia and First Aid are registered trademarks and Oil Change, Guard Dog, UnInstaller and the CyberMedia logo are trademarks of CyberMedia, Inc. Gateway, the stylized Gateway logo, and HelpSpot are trademarks of Gateway 2000, Inc. All other trade names are trademarks of their respective owners. CyberMedia Press Contact: CyberMedia Investor Relations Contact: Gateway Press Contact: |